Customer Relation Manager (Ohmyhome)

Employment Details:

Reporting To: Singapore-Based Team Lead

Team Assignment: Singapore Operations Team

Full-Time Employment (Onsite – Quezon City)

Work Location: Onsite in Quezon City

Employment Type: Full-Time

Work Setup: Supporting Singapore-based operations

Work Schedule Coverage (SGT):

• Shift-based within 9:00 AM – 9:00 PM, including weekends
• One shift per day (e.g., 9:00 AM–6:00 PM or 12:00 PM–9:00 PM)
• One rest day per week

Probation Period:

• 6 months total
• Performance review conducted during the 5th month

Benefits:

• HMO coverage
• 14 days Annual Leave (increases by 1 day per year of service)
• 14 days Sick Leave

Independent Contractor Setup (Remote)

Work Arrangement: Work-from-home

Team Assignment: Singapore Operations Team

Terms:

• Not eligible for HMO
• Not eligible for paid leave benefits
• Compensation and engagement terms will follow contractor agreement

Role Overview

As a What This Role Is About?

You will be the first person seller leads talk to.

Your job is to:

* Call inbound property sellers

* Check if they are serious and ready to sell

* Gather key property details

* Book appointments for our Super Agents

*** This is NOT customer service. This is a sales conversion role. Your performance directly affects revenue.

*** You will NOT Sell properties, Negotiate prices, Give valuation advice, Give legal or financial advice, Handle general customer support

What You’ll Do

1️. Qualify Seller Leads (Main Task) Contact inbound seller leads via Phone, WhatsApp, Email

2. Book Appointments

3. Manage CRM & Pipeline (HubSpot)

4. Follow up undecided sellers

Requirements

At least 2 years in telemarketing, inside sales, or lead qualification

Experience working in Singapore (current or past)

Strong English (clear speaking voice for calls)

Comfortable handling calls + WhatsApp + CRM at the same time

Good judgment (not overly dependent on scripts)

Comfortable using CRM and digital tools

Bonus If You Have

Background in real estate, insurance, telco, or consulting

Experience using HubSpot

Can speak Mandarin or other languages

Tools Provided

You’ll receive training and access to:

Phone system

Respond.io (WhatsApp platform)

HubSpot CRM

Google Calendar

Email system

6 SOP manuals + scripts + playbooks