Technology Operations BAU Specialist

Key Responsibilities:

• Tech Support & Operations:
  • Provide technical support for business processes, ensuring that any operational issues are resolved efficiently and with minimal downtime.
  • Troubleshoot and manage system issues related to technology platforms, providing timely resolutions to ensure business continuity.
  • Collaborate with the IT team to address complex technical problems, ensuring the systems are running smoothly and supporting business operations.
  • Oversee the implementation and maintenance of tech solutions that support business processes, ensuring they meet organizational needs.

• Business Process Management:
  • Ensure business operations are seamless by managing and improving workflows across departments such as customer service, data management, and transactions.
  • Analyze and optimize business processes, identifying areas for improvement and implementing solutions that enhance productivity.
  • Work closely with cross-functional teams to ensure that business processes align with technology capabilities, improving efficiency and scalability.
  • Support the development of new operational processes in collaboration with product, engineering, and customer service teams.

• Technology Platform Monitoring & Maintenance:
  • Oversee the ongoing maintenance and monitoring of Ohmyhome’s tech platforms, ensuring uptime and optimal system performance.
  • Identify and address potential system issues proactively, working with technical teams to implement preventive measures.
  • Ensure that technology solutions are continuously aligned with evolving business needs, scaling as the business grows.

• Collaboration & Cross-functional Support:
  • Act as a liaison between business and technology teams, translating business requirements into technical solutions and vice versa.
  • Provide guidance and support for teams that rely on technology to execute their tasks, ensuring they have the tools and resources they need.
  • Coordinate with product, customer support, and engineering teams to manage operational incidents and address system-related challenges.

• Continuous Improvement & Process Optimization:
  • Identify inefficiencies in both business processes and technology systems and drive continuous improvement efforts to enhance performance.
  • Collaborate with cross-functional teams to redesign or implement new workflows and automation to streamline operations.
  • Track performance metrics related to business processes and technology, identifying areas for improvement.

• Reporting & Performance Analytics:
  • Generate regular reports on operational performance, system uptime, and incident resolution, providing actionable insights to leadership.
  • Monitor KPIs related to business processes and tech support, offering recommendations for optimizing performance.

Qualifications:

• Education: Bachelor’s degree in Business, Information Technology, Engineering, or a related field.

• Experience:
  • Proven experience in a tech support or operations management role, with a strong understanding of business processes.
  • Experience with system troubleshooting, tech support, or platform maintenance in a fast-paced environment.
  • Familiarity with business process management (BPM) or operational improvement methodologies.
  • Prior experience in a real estate or technology company is a plus.

• Skills & Knowledge:
  • Proficiency in technology tools and platforms used for business operations (e.g., CRM, ERP systems, project management software).
  • Knowledge in Hubspot, Clevertap is preferred
  • Strong analytical skills with the ability to understand business needs and translate them into technical solutions.
  • Knowledge of system integration, process automation, and operational optimization techniques.
  • Ability to work cross-functionally and manage relationships between business and technology teams.
  • Strong problem-solving skills and the ability to resolve issues effectively under pressure.

Personal Attributes:

• Excellent organizational skills with a focus on detail and efficiency.
• A proactive mindset with the ability to anticipate needs and take initiative.
• Strong communication and interpersonal skills, with the ability to collaborate across departments.
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines.

Why Ohmyhome?

• Be part of a dynamic, fast-growing company that is shaping the future of real estate.
• Enjoy a collaborative, innovative work culture where your contributions are valued.
• Opportunities for personal and professional growth in a cutting-edge industry.