About the Role
N’osairis Technology Solutions is looking for an Implementation Engineer to deliver technology projects on time, within budget and to a high standard. You will own projects from start to finish within your service line, working closely with internal stakeholders and the Service Delivery team to keep customers satisfied and delivery running smoothly.
Key Responsibilities
- Deliver technology projects on time and within budget for your assigned domain
- Take end-to-end accountability for customer satisfaction and delivery excellence within your service line
- Work with internal stakeholders to plan the activities needed to deliver each project
- Make sure the right resources are in place and available for planned projects
- Spot opportunities and issues early, and help resolve them
- Guide stakeholders towards the best solutions while helping them understand resource constraints and priorities
- Hold teams to high standards of project discipline and accountability
- Monitor and manage project delivery within scope, time and budget
- Apply standard methodologies, processes and tools
- Make sure the Service Delivery team follows the sign-off and handover process when each project closes
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree or Post Graduate Diploma in IT, Telecommunications or a related field
- Good command of English and Bahasa Melayu
- Acts with urgency, shows leadership and engages well with supervisors and team members
- Able to communicate and manage escalations during core network jeopardy situations, outages and customer service impacts
- Strong analytical skills, including tracking and analysing network operations and productivity performance
- Self-motivated and able to work with minimal supervision
- Able to work under pressure and handle competing priorities and deadlines
- Basic understanding of cellular signal levels, including judging from a coverage check whether a telco swap is needed
- Basic knowledge of IT networking and electrical engineering