Summary
The Customer Centre Consultant is responsible for handling inbound and outbound customer calls / chats providing accurate information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle incoming and outgoing calls / chats in a professional and courteous manner.
- Respond to customer inquiries, complaints, and requests efficiently.
- Provide accurate information about products, services, and company policies.
- Document and update customer interactions in the ticketing system.
- Escalate unresolved issues to the appropriate department or supervisor.
- Meet performance metrics such as call handling time, customer satisfaction, and quality assurance standards.
- Maintain confidentiality of customer information.
- Perform any other ad-hoc tasks as assigned by the management.
Requirements
- Candidate must hold at least a Diploma with more than 2 years of working experiences or Bachelor's Degree.
- Good command of spoken and written English and Bahasa Malaysia (additional languages an advantage).
- Basic computer literacy and familiarity with ticketing systems.
- Ability to work in rotating shifts, including weekends and public holidays