Job Description
- Handle incoming calls, emails, tickets and troubleshoot issues pertaining of network failures escalate to relevant parties if necessary.
- Create Ticket and update based on the follow-up until the case resolution in timely manner.
- Fault handling and escalation (identifying and responding to faults identified via Monitoring System and network.
- Liaising with respective clients, handling escalation through to resolution. Follow-up with clients, Telco and internal team whichever necessary for ticket closure via Ticketing System or any communication medium effectively.
- Monitoring network performance to determine if adjustments need to be made.
- Reporting network status to key stakeholders.
- Perform any other ad-hoc tasks as assigned by the management.
Requirements
- Candidate must hold at least a Diploma with more than 2 years of working experience. However, Bachelor's Degree, prior work experience is not required.
- Well verse in English and Bahasa Melayu.
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's Degree
Language:
- English (Preferred)
- Bahasa (Preferred)