Client Strategy Manager

About Naluri

Naluri is a digital health therapeutics company operating across Southeast Asia. We work at the intersection of mental health and chronic disease, combining behavioural science, psychology, data, and digital design to help people lead healthier lives.

🔗 Learn more about us

Job Details

• Position: Client Strategy Manager
• Location: Hybrid (2 to 3 days WFO) – Kuala Lumpur / Klang Valley
• Type: Full-time

What You’ll Be Doing:

• Own end-to-end accountability for high-value client accounts, ensuring sustained growth, satisfaction, and long-term partnership.
• Develop and drive strategic account plans tailored to client business goals and aligned with internal capabilities.
• Identify and execute upsell, cross-sell, and renewal opportunities that drive revenue expansion.
• Partner with Sales/BD to co-create commercial strategies, pricing, and proposals that reflect client needs and internal margin targets.
• Serve as the primary relationship lead for key clients; trusted advisor, not just project coordinator.
• Anticipate client needs, navigate ambiguity, and proactively offer solutions that add strategic value.
• Track and report account health, usage metrics, and satisfaction KPIs; initiate recovery plans when needed.
• Act as the voice of the client internally; mobilising Tech, Ops, and Product teams to deliver high-impact solutions.
• Facilitate alignment across departments to ensure a seamless client experience and timely issue resolution
• Build and maintain scalable workflows for client onboarding, engagement, and retention.
• Identify process gaps or risks and lead initiatives to enhance client servicing and team efficiency
• Mentor associates, modeling high standards in client comms, prioritisation, and problem-solving.
• Lead by example in upholding client-centric values, structured thinking, and solution-oriented execution.

What We’re Looking For:

• 5+ years of experience in Key Account Management Lead, Client Strategy, or B2B relationship management, ideally in fast-paced or digital-first environments.
• Experienced in leading high-performing teams to achieve growth targets and deliver exceptional outcomes.
• Proven track record of owning and growing strategic client accounts, including renewals, upsells, and cross-functional delivery.
• Strong commercial acumen with the ability to balance client satisfaction and business profitability.
• Bonus if you’ve worked in healthcare, digital health or B2B SaaS
• Excellent interpersonal and communication skills; able to confidently manage C-level stakeholders and lead complex conversations.
• Experience working with cross-functional teams (e.g., Tech, Ops, Product, BD) to drive client outcomes and operational alignment.
• Strong analytical mindset with the ability to translate client data and engagement metrics into strategic insights.
• A strong bias to action, with a passion for driving meaningful change and results
• Highly organised and proactive, with a bias for problem-solving and ownership.

Perks:

• Flexible Paid Time-Off: We believe in work-life balance!
• Medical Insurance: Your well-being is our priority.
• Free use of our digital healthcare app, providing 24/7 access to medical experts.
• Free therapy sessions: You mental health matters too!

Our Culture:

• We empower teams to prioritise customer value and plan their way to achieve it.
• We love our get-togethers - be they virtual or physical, over lunch or evening outings.
• We encourage the use of our flexible vacation days policy! (just ensure your team isn't left in the lurch)
• We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", "Think Big" and "Bias to Action".

Our People:

We're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here!

Growth Opportunities:

Working with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.