About Naluri
Naluri is a digital health therapeutics company operating across Southeast Asia. We work at the intersection of mental health and chronic disease, combining behavioural science, psychology, data, and digital design to help people lead healthier lives.
Customer Engagement & Interaction
- Respond to inbound queries via chats, emails, and calls promptly and professionally to ensure user satisfaction.
- Create meaningful conversations with users online and during onsite events to foster engagement and build trust.
- Conduct proactive outreach by following up with users for reminders, recommendations, and feedback to enhance their experience.
- Provide live support during events, both virtual and onsite, ensuring users receive real-time assistance.
- Apply critical thinking to user conversations to identify engagement opportunities, surface user sentiments, and share actionable insights with the team.
Engagement Project Coordination & Initiative Support
- Independently support the planning and coordination of user engagement initiatives and internal team improvement efforts.
- Take ownership of timelines, progress tracking, and execution of small- to mid-scale engagement projects, with minimal supervision.
- Contribute ideas and identify gaps or areas of improvement through insights from user feedback, data, and team observations.
- Apply a proactive mindset in managing tasks, anticipating needs, and proposing solutions that improve the user journey or team effectiveness.
- Coordinate cross-functional input from teams (e.g., marketing, operations, product) to ensure alignment and delivery of engagement projects.
Onsite Event Management & Coordination
- Actively engage with attendees at onsite events within Klang Valley and overnight events outside Klang Valley to ensure smooth user experiences.
- Coordinate manpower and vendor resources, ensuring all onsite staff are well-briefed and aligned with event requirements.
- Oversee logistics such as transportation, accommodation (where needed), and the delivery of materials for events.
- Manage onsite inventory, including setup, storage, and distribution of materials such as event kits, giveaways, or equipment.
- Identify and flag process or operational issues during events, and propose improvements based on event outcomes and attendee experiences.
Shift & Operational Management
- Handle day-to-day tasks for both online and onsite shifts, ensuring smooth handovers and efficient operations.
- Monitor service quality across channels to maintain high standards of customer engagement and satisfaction.
- Proactively spot patterns or recurring service issues and escalate them with context and potential suggestions for resolution.
- Flexible work schedule is required to accommodate both online shifts and onsite activities, which may include working beyond standard office hours, such as evenings, weekends, and public holidays.
- Suggest optimisations for workflows and documentation based on firsthand shift experience and team pain points.
Collaboration & Feedback
- Collaborate with internal teams (e.g., marketing, product, and operations) to align engagement strategies and project execution with broader goals.
- Participate in projects, discussions, and brainstorming sessions to continuously enhance Naluri’s customer experience initiatives.
- Independently synthesise feedback and observations from user interactions and engagement efforts to contribute meaningful improvements to services, tools, and processes.
- Work closely with vendors and external partners to ensure seamless operations during events and engagements.
- Communicate updates and potential blockers proactively, and provide recommendations or insights that help move projects forward.
What we’re looking for
- 1–3 years of experience in customer support, engagement, event coordination, or a similar role. Fresh graduates are welcome to apply.
- Friendly, empathetic communicator with strong written and verbal skills.
- Organised, independent, and detail-oriented — you get things done.
- Comfortable multitasking and managing projects across different teams.
- Flexible mindset — you’re quick to adapt, especially in fast-changing environments.
- A team player who genuinely enjoys working with people (both users and teammates!).
- Bonus: Experience in health, wellness, or tech environments.
- Added value if candidate possess Diploma/Degree in any Health Sciences field or equivalent major, a plus if it's Psychology, Counseling or any background equivalent to Health Care Management
- Fluent communication skills in English and Bahasa Malaysia (Mandarin is an added bonus)
- Based in Kuala Lumpur or surrounding areas (or willing to relocate)
- Able to travel within Klang Valley and for occasional outstation assignments (travel allowance provided)
- Hybrid work environment — a mix of onsite, remote, and flexible locations
Perks:
- Flexible Paid Time-Off: We believe in work-life balance!
- Medical Insurance or Allowance: Your well-being is our priority.
- Free use of our digital healthcare app, providing 24/7 access to medical experts.
- Free therapy sessions: Mental health matters too!
Our Culture:
- We empower teams to prioritise customer value and plan their way to achieve it.
- We love our get-togethers - be they virtual or physical, over lunch or evening outings.
- We encourage the use of our flexible vacation days policy! (just ensure your team isn't left in the lurch)
- We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big".
Our People:
We're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here!
Growth Opportunities:
Working with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.
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