Naluri is a human-drive, AI-augmented digital care provider that delivers clinically-significant improvements in physical and mental health conditions and builds resilience to improve employees’ productivity and performance. The Consultation Team mainly focuses on managing consultation sessions that include psychological therapy, counselling, dietetic consultation, fitness coaching and career coaching.
We're looking for strong talents to join us in the Consultation Team. Join us on our mission to improve our members' mental and physical health!
What you'll be doing:
Consultation Services Coordination
- Member Engagement: Assist members and consultants in booking and managing consultation sessions, including finding convenient time slots and matching members with suitable consultants.
- Consultant Support: Guide consultants on best practices, from using additional resources to ensuring a supportive environment for members.
- Operations & Issue Resolution: Collaborate with the other teams to solve any service-related issues and refine consultation processes to improve user experience.
Administrative & Data Management
- Onboarding and Setup: Support consultant onboarding and profile setup, manage consultation resources, and update website content related to services.
- Data Analysis: Collect and analyze data on service delivery, member engagement, and performance, generating reports that inform our strategy.
- New Initiatives: Work with the Consultation Team to experiment with innovative ways to enhance service quality and improve consultation processes.
What we’d love to have for the role include:
- Tertiary education or equivalent
- Fluent communication skills in English
- Proficient in Microsoft Excel, Word and Powerpoint
- Comfortable working with data
- Passion for the health and wellness industry
Advantage (but optional):
- Bachelor’s degree in a health-related field such as Psychology, Nursing, Social Work, Nutrition, Public health, Medicine, Exercise Physiology, Health Education or similar
- Worked in a multidisciplinary environment
- Experience in project management, management trainee or operation associate role
- Fluent communication skills in a second language (Bahasa Malaysia/Mandarin/Tamil/Bahasa Indonesia)
The most important parts of our culture are:
Teams work together to decide what will give our customers the most value and how to accomplish it. Virtual or actual get-togethers, lunch or evenings out.
We encourage you to use that unlimited vacation days policy! (just don't let your team down!)
Growing exponentially, learning extensively and unlocking potential and ambition
"Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big".
The People:
We have Scuba Divers, Cooks, Travelers, Photographers, Dancers, Museum Goers, Foodies, Explorers, Enigmatologists (yes, better Google that one!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, and every other variety of people. We have Family people, Single people, Happy people. Someone here is just waiting to be your
Growth Opportunities:
The sky is the limit. If you are driven and hungry to grow, you will learn from the best in the industry. Want to make an impact on the business and the people we serve? Bring your ideas to the table, plan and execute them, experience how they come to life and make our members healthier.
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