Executive International Student Office (HR217)

POSITION OVERVIEW

Responsible for supporting the team in the effective and efficient management of student files for all international students. This includes ensuring that all activities comply with government requirements, as well as UOC’s policies and procedures, and providing high-quality and responsive services to international students and other stakeholders.

Will assist the Senior Executive (Liaison Officer for Immigration) in carrying out related tasks and responsibilities. The role also involves providing counter services and attending to all visa-related inquiries from international students.

MAIN TASKS

1. Organize and archive records and documents.
2. Retrieve data and files for other departments and personnel.
3. Review paperwork and files, updating or correcting documentation as needed.
4. Create new files and provide necessary information for forms and reports.
5. Ensure the security and confidentiality of documents.
6. Scan paper documents and verify that scanned copies are clear and legible.
7. Process requests for files and data.
8. Record and monitor the borrowing and return of documents.
9. Review and correct documentation and the placement of previously filed documents.
10. Ensure student visas remain valid and comply with all statutory requirements; liaise with faculties and other departments regarding international students.
11. Maintain a comprehensive database of international student records.
12. Develop and maintain good working relationships with key student administration staff in Faculties and other Departments to ensure consistent interpretation and application of student administration policies and procedures.
13. Coordinate airport pickup arrangements for international students upon arrival.

OTHER TASKS

1. Participate in visa counter services, including front desk transactions such as passport submission for student pass renewal, variation, and transfer.
2. Handle all correspondence and communication related to visas/student passes promptly and efficiently.
3. Carry out any other duties or responsibilities assigned by the Assistant Manager, Manager, Senior Manager, Registrar, or Management.