Job Overview

The Manager, Student Accommodation Services is responsible for the strategic and operational management of student housing facilities, including on-campus hostels and off-campus accommodations in Cyberjaya, Muar, Melaka, Manjung, and Sepang. The role ensures that students have access to safe, comfortable, and well-managed living environments that support their academic and personal development, while maintaining compliance with university policies and local regulations.

Key Responsibilities

Accommodation Management

• Oversee daily operations of university-managed hostels and off-campus accommodations.
• Coordinate housing arrangements for students during clinical postings across multiple locations.
• Manage room allocations and maintain accurate occupancy records.
• Conduct inspections to ensure cleanliness, safety, and maintenance standards.

Student Welfare & Support

• Serve as the primary contact for students regarding accommodation issues.
• Address complaints and resolve conflicts, ensuring adherence to hostel rules.
• Organize orientation sessions and foster a positive, inclusive living environment.

Financial & Administrative Duties

• Prepare and manage budgets for accommodation services, including rentals and utilities.
• Monitor occupancy rates, revenue, and expenditure.
• Ensure timely collection of hostel fees and maintain accurate documentation.

Vendor & Facility Management

• Liaise with landlords, property managers, and service providers for off-campus housing.
• Coordinate maintenance and repairs to minimize disruptions.
• Ensure compliance with health, safety, and fire regulations.

Policy & Compliance

• Develop and enforce hostel policies, including disciplinary procedures.
• Ensure adherence to university guidelines and housing laws.
• Safeguard student privacy and confidentiality.

Emergency & Risk Management

• Implement safety protocols and emergency response plans.
• Manage crisis situations such as medical emergencies, security breaches, or natural disasters.

Qualifications & Requirements

• Education: Bachelor’s degree in Management, Hospitality, Facilities Management, or related field.
• Experience: Minimum 5 years in accommodation, property, or student services management.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Financial management and budgeting expertise.
  • Knowledge of health, safety, and housing regulations.
• Personal Attributes:
  • Empathetic and student-centered approach.
  • Ability to work under pressure and handle emergencies.
  • Strong communication and negotiation skills.