Job Overview

The role is responsible for delivering front-line financial services to students, ensuring accuracy, efficiency, and excellent customer support.

Key Responsibilities

• Manage daily cash payments over the counter.
• Issue official receipts for all transactions.
• Handle hostel and other student billings.
• Process registration payment entries.
• Manage graduation clearance procedures.
• Coordinate with other departments regarding student financial aid and status.
• Verify statements of account for agent and staff commissions.
• Respond to walk-in, phone, and email inquiries related to student financial aid.
• Follow up on overdue student payments.
• Perform other ad-hoc duties as assigned.

Required Qualifications

• Diploma in Accounting, Bachelor’s degree in Accounting/Finance, or recognized professional qualification in Accountancy.
• Minimum 2–3 years of relevant working experience; background in customer service/helpdesk is an advantage.
• Strong interpersonal and collaborative skills to work effectively with teams and business partners.
• Critical thinking ability and quick grasp of new concepts.
• Experience in Accounts Receivable.
• Flexible, organized, and able to work under time constraints and deadlines.

Preferred Skills

• Customer Service expertise.
• Proficiency in Microsoft Excel.