Accounts Receivable Assistant

Job Overview

The Account Receivable Assistant is responsible for delivering efficient and professional frontline financial services to students while ensuring the accurate processing of payments, receivables, and related financial transactions. This role supports student financial matters, provides excellent customer service, and works closely with various departments to ensure a positive student experience and smooth financial operations.

Key Responsibilities

• Manage and process daily student payments received at the counter accurately and efficiently.
• Issue official receipts and maintain accurate transaction records.
• Administer and monitor student instalment payment arrangements.
• Process and verify registration payment entries in a timely manner.
• Handle graduation clearance matters related to outstanding student financial obligations.
• Collaborate with internal departments on matters relating to student financial aid, payment status, and account-related enquiries.
• Respond professionally to walk-in, telephone, and email enquiries regarding student accounts and financial assistance.
• Follow up on overdue student payments through calls, WhatsApp, helpdesk tickets, and email correspondence.
• Maintain accurate documentation and records in accordance with company procedures and policies.
• Perform other duties and responsibilities as assigned by management from time to time.

Requirements

Education & Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a recognised professional accounting qualification.

Experience

• Minimum 1-2 years of relevant working experience in Accounts Receivable, Finance Operations, Customer Service, or a related field.
• Experience in a customer-facing, service-oriented, or helpdesk environment will be an added advantage.

Skills & Competencies

• Strong customer service and interpersonal skills with the ability to interact professionally with students and stakeholders.
• Good verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Ability to work independently and collaboratively within a team environment.
• Strong organisational and time management skills with the ability to meet deadlines.
• Ability to adapt quickly, learn new processes, and manage multiple priorities effectively.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Knowledge of Accounts Receivable processes and financial record management.