EXECUTIVE, CREDIT CONTROL

Job Overview

Credit control, student collection, managing student fee payments, ensuring timely collection of outstanding

Responsibilities

• To follow up with the Active students and monitoring the outstanding for self sponsors students.
• Sending reminders for the outstanding student via emails, or calls and sms blast.
• Update student payments in student profile and cross check to bank statement and update the official receipt number.
• Coordinate with departments such as Admission, Exam Unit and Faculties.
• Checking and verifying payment clearance or outstanding balances for Exam unit to determine whether students are allowed/disallowed siting for examination, collection results etc.
• Involve in briefing and introduction for New Intake Orientation to explain on finance related matters.
• Verifying student statement of account, perform confirmation for agent commission.
• Attending and replying to students enquiry through emails and helpdesk
• Negotiate payment plans with students facing financial hardship.
• Other ad-hoc duties as assigned

Requirements:

• Possess at least a Diploma or Bachelor’s degree in Business Administration, Accounting, Finance, or a recognized professional accounting qualification.
• 2–3 years of experience in credit control, auditing, education, or customer service roles.
• Strong customer service skills with the ability to negotiate and manage sensitive financial conversations.
• Experience in handling student accounts or financial operations in an education setting is an added advantage.
• Meticulous, organized, and able to work collaboratively across departments.