FRONT DESK OFFICER (GROUP HUMAN RESOURCES)

Job Overview

The University Receptionist serves as the first point of contact for students, parents, and visitors, ensuring a

professional, welcoming,

and efficient environment. The role includes handling inquiries, managing

correspondence, supporting university events, and providing administrative assistance.

Responsibilities

• Greet visitors, students, and parents in a courteous and professional manner.
• Maintain a neat and presentable reception area.
• Manage incoming calls, emails, and correspondence, ensuring prompt responses and accurate message
• delivery.
• Address student, parent, and visitor inquiries with professionalism and accuracy.
• Provide information and direct individuals to the appropriate departments.
• Assist in organizing and managing university events, including logistical coordination and attendee management.
• Handle event inquiries and provide support as required.
• Manage the visitor and maintain an organized filing system.
• Provide support for document preparation, data entry, and internal communication distribution.
• Draft and dispatch correspondence accurately and on time.
• Ensure all documents comply with university protocols.
• Uphold confidentiality, integrity, and professionalism in all duties.
• Ensure compliance with university policies and standards.
• Perform any other duties that may be assigned from time to time.

Qualifications and Skills

Required Qualification and skills

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum of 1-2 years of experience in a customer-facing or administrative role.
• Familiarity with office equipment and basic administrative tools.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Positive attitude and adaptability in a dynamic environment.

Preferred Qualification

• Good negotiation skills.