Quality Manager

Location : Subang Jaya, Selangor

Employment Type : Contract

We are seeking a dedicated and experienced Quality Manager for ensuring the quality, consistency, and compliance of all project deliverables for the application development project. This role serves as the central authority for documentation governance, manages stakeholder expectations, enforces standards across internal teams and vendors, inherent standards in KRISA and PPrISA, and supports the Project Director in driving quality across the project.

Key Responsibilities

Document Governance & Quality Control

• Serve as the gatekeeper for all internal and vendor project documentation.
• Ensure documents are complete, consistent, compliant, and properly controlled (versioning, reviews, approvals).
• Review and approve documentation before submission and reject non-compliant documents.

Documentation Standards & Capability Building

• Develop and maintain documentation standards, templates, guidelines, and governance processes.
• Train and coach internal teams (e.g., Business Analysts, Developers, Analysts) on documentation quality, structure, formatting, and compliance requirements.
• Improve author capability to achieve high first-time acceptance rates.

Stakeholder Management

• Act as the primary point of accountability for documentation quality across IV&V, PMQA, and stakeholders.
• Align expectations, clarify requirements, and proactively address feedback to ensure smooth document acceptance.

Vendor Documentation Quality Management

• Ensure vendors deliver documentation that meets project quality standards and stakeholder expectations.
• Communicate documentation requirements, review vendor submissions, drive quality improvements, and escalate recurring issues when necessary.

Compliance & Quality Assurance

• Lead internal quality reviews prior to submission.
• Ensure compliance with project requirements, contractual obligations, and external governance standards.
• Manage review comments, defects, rework cycles, and timely closure of feedback.

Project Governance Support

• Support the Project Director by providing updates on documentation readiness, quality status, risks, issues, and submission readiness.
• Highlight gaps and risks that may impact acceptance timelines.

Continuous Improvement

• Identify recurring documentation issues and root causes.
• Implement corrective and preventive actions.
• Improve documentation processes, maintain lessons learned, and promote best practices.

Key Deliverables

• High-quality, compliant documentation accepted by IV&V, PMQA, and project stakeholders.
• Documentation standards, templates, guidelines, and governance frameworks.
• Training materials and improved documentation capability across teams.
• Quality reports, review logs, issue registers, and tracking mechanisms.

Success Measures

• Minimal document rejection or rework by IV&V, PMQA, and stakeholders.
• Higher first-time acceptance rates for both internal and vendor submissions.
• Faster document approval turnaround times.
• Consistent documentation quality across all teams and vendors.

Authority

• Reject non-compliant internal and vendor documentation.
• Enforce documentation standards across all project teams and vendors.
• Block submission of documents that do not meet required quality and compliance standards.

Requirements

• Bachelor's Degree in Business, IT, Computer Science, Engineering, Project Management, or related field.
• Professional certifications such as PMP, PRINCE2, CBAP, ITIL, or Quality Management certifications are an advantage.
• Knowledge of project governance, quality assurance, and document management frameworks.
• 8–12 years of experience in PMO, project governance, quality assurance, business analysis, documentation management, or related functions.
• Experience in large-scale ICT, digital transformation, system implementation, or government/regulatory projects.
• Proven track record in establishing documentation standards, quality review processes, and governance controls.
• Experience managing vendors, stakeholders, auditors, and assurance bodies (e.g., IV&V, PMQA, regulatory reviews).
• Strong document quality assurance, review, editing, and compliance management skills.
• Excellent stakeholder management, communication, and negotiation abilities.
• Strong leadership, coaching, and influencing skills to enforce standards across teams and vendors.
• Sound understanding of project governance, SDLC, quality assurance, risk management, and document control practices.
• Strong analytical, problem-solving, and continuous improvement mindset.
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines.

Join us and play a key role in delivering a high-quality, compliant, and successful large-scale application development project.