ABOUT THE ROLE
We are looking for a dynamic and customer-focused Customer Support & Sales Specialist to join our team. In this role, you will play a crucial part in managing customer interactions, driving sales, and ensuring exceptional customer satisfaction. You will identify customer needs, provide accurate information, address complaints, and maintain comprehensive records of all customer interactions.
LOCATION: Kuantan, Pahang
ABOUT 3CAT
First, change your device. Then change the world.
For years, the used smartphone market has taken advantage of its customers.
Fake products, inauthentic parts, inconsistent pricing, poor service.
With no outlets to rely on, customers lack trust. That’s why we created 3cat.
We strive to rebuild trust, raise the standards, and transform the industry for good.
Our vision? A new mindset: Create a better world by making second-hand devices the first choice.
Our mission? A new standard: Set the industry benchmark for buying, selling and repairing second-hand devices in Southeast Asia.
RESPONSIBILITIES
- Customer Engagement: Engage with customers via online chat, providing prompt and professional responses while fostering trust and maintaining positive relationships through clear and engaging communication.
- Customer Analysis: Evaluate and address customer needs, offering tailored solutions and recommendations.
- Sales Identification: Identify potential sales opportunities and drive sales by recommending appropriate products or services.
- Information Accuracy: Ensure the provision of accurate and comprehensive information by staying updated on products, company policies, and compliance standards.
- Issue Resolution: Address customer complaints promptly, propose solutions, and follow up to ensure customer satisfaction.
- Feedback Capture: Capture and record customer feedback and insights, documenting inquiries and the actions taken to improve products and services.
- Flexibility and Teamwork: Adapt to changing priorities and collaborate effectively with team members to meet business objectives.
REQUIREMENTS
- Language Proficiency: Must be fluent in English and Bahasa Malaysia, both written and spoken. Proficiency in Mandarin (written and spoken) is a plus.
- Availability: Willingness to work flexible hours, including day and night shifts, weekends, and public holidays.
- Adaptability: Ability to thrive in a fast-paced environment and adapt quickly to changes.
- Attention to Detail: Detail-oriented with strong common sense and self-motivation.
- Teamwork: Excellent team player who excels in a communicative, feedback-driven environment.
BENEFITS
- Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
- Competitive commission structure based on incentive-driven results
- EPF and SOCSO contributions for all full-time Malaysian employees