Job Description:
We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Handle incoming software support requests via phone, email, and support ticketing system.
- Troubleshoot software issues, identify root causes, and provide effective resolutions.
- Analyze problems and propose practical, reliable solutions.
- Apply and test fixes to ensure issue resolution before deployment.
- Collect and document customer feedback to support continuous service improvement.
- Maintain accurate, clear, and timely records of all support activities and solutions provided.
Job Requirements:
- Exceptional verbal and written communication skills.
- Strong listening skills, patience, and empathy in dealing with customers.
- Proven experience in customer service and relationship management.
- Excellent analytical and critical thinking abilities.
- Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
- Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field