Job Description:
- Monitors, evaluates and / or audits calls. (Related to Banking product)
- Give coaching and help Telesales and verifiers to improve their performance.
- Participates in calibration sessions/call listening sessions with QA Department, Telesale and Verifier Department and Operations to ensure consistency on calls quality and to make sure all are aligned.
- Discuss and explain feedback with the Telesales & Verifier Department in regular meetings.
- Preparing and implementing quality assurance policies and procedures.
- Identifying and resolving workflow and any issues
- Addressing and discussing issues and proposed solutions with superiors.
- Perform other duties as assigned.
Requirements:
- Must possess at least a SPM, Diploma, Bachelor’s Degree or higher, in any field. Fresh graduate are encourage to apply
- Previous experience in quality assurance or a similar field if any.
- Working knowledge of tools, methods, and concepts of quality assurance.
- Able to work under minimal supervision and multitask.
- Good communication skills, both verbal and written.
- Excellent data collection and analysis skills.
- Exceptional listening and analytical skills.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
About the Company
IBPO Group Berhad
Emphasising on reliability and professionalism, IBPO Group Berhad is an organisation offering a variety of financial services to provide clients guidance towards achieving their financial goals by connecting them to all their banking needs.
IBPO Group Berhad stays true to our core values focusing on connecting our team and our clients to nurture trust from both sides.
Since our establishment, IBPO Group has been cultivated as a reliable and professional body in providing financial services for our clients. Throughout the years, IBPO Group has created a sizeable amount of portfolios and a commendable track record proven by our achievement in winning the Malaysia’s SME 100 Award Fast Moving Companies of 2018.
IBPO Group has cemented itself as one of the most preferred financial firms in Malaysia. The company pushed itself ahead of others by offering competitive banking products and connecting clients to a diverse portfolio of exclusive banking partnerships.
Well known for its prowess in financial matters, IBPO Group provides valuable expertise to support clients in making decisions regarding money matters, personal finance and investments.
To meet the ever growing demands from its clientele in wealth creation and appreciation, IBPO Group aligns with a multitude of financial services and products ranging from personal financing and insurance to investment consultancy in stocks and properties.