Job Title: Tournament Manager
Starting Date: Immediate
Department: Latam Operations
Reports to: Operations Manager
Candidate Location: Argentina/Colombia (Remote)
Salary Range: TBC
Job Description:
Your mission is to ensure Goama’s clients have the best experience on our platform. You will be responsible for supporting our clients using our platform, from creating and maintaining casual game tournaments. You are highly operationally competent, with keen attention to detail and a focus on the ability to deeply understand systems and tools available to you to deliver quality results for your clients. You are data-driven and detail-oriented in your approach as well as able to communicate and present your ideas in a clear and concise manner. You are a team player and have strong interpersonal skills to work closely with key stakeholders.
Your primary objectives are but are not limited to
● Receiving and processing requests for platform creation and/or configuration changes for current and new accounts
● Creation, programming, and updating of the quarterly tournament schedule for Latam accounts.
● Periodic creation of tournaments in the different accounts of Latam and sending the review request of the tournaments to the BI team.
● Periodic review of the active platforms and report of failures and inconsistencies to the Technical team.
● Periodic monitoring of progress in resolving bugs reported to the technical team.
● Monitoring and analysis of user behavior trends on the platforms and generation of weekly activity reports by account.
● Regular meetings with the Customer Success assigned to the accounts to implement Growth Hacking strategies.
What you can expect:
You will be part of an international company that offers you the opportunity to work on challenging, enriching projects at well-known companies with enthusiastic team members. You will be part of a winning team and your work will be impactful and critical in delivering a successful organization. Being results-driven, you will have the flexibility to work remotely.
Qualifications and Education Requirements
● 1 year or more of experience in a bilingual call center, preferably in the areas of customer support and technical support.
● Strong digital aptitude, able to pick up new systems and tools quickly.
● Strong attention to detail, able to ensure configurations made are in line with expectations and work flawlessly.
● Experience in gamification strategies a plus
● Highly proficient in written and spoken English with excellent communication and people skills.
Key Skills
● Customer service-focused mindset.
● Learns quickly and can solve problems independently.
● Able to work in ambiguous environments, embracing change and delivering strong business outcomes.
● Strong ethics, with an ability to manage confidential data.
Bonus Points:
● Worked at a high-growth startup.
● Deep interest in new technology and gamification.
● Read the book "Hacking Growth"
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