Server - Raw

Job title              : Restaurant Server   

Department       : RAW – Food & Beverage

Report to            : Restaurant Manager  

Position Summary:

As Restaurant & Bar Server, you are the essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. You are responsible for providing an enjoyable, expertly served beverage or dining experience conforming to ELSE standards of excellence for quality, professionalism, and friendliness. Servers anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

Duties & Responsibilities:

• Providing excellent wait service to ensure guests satisfaction
• Communicate guest orders including any special needs or requests to the bartender/ kitchen using the hotel’s point-of-sales system; check completed orders with the guest’s original order; transport items to the guest table in a timely manner.
• Making menu recommendations, answering questions, and sharing additional information with restaurant patrons. It is expected that you master your product knowledge with food and beverages (e.g. portions size, ingredients, preparation methods and potential food allergies).
• Greeting all guests with a warm smile and escorting customers to their tables.
• Prepare tables by setting up linens, silverware, and glasses to the restaurant’s standard.
• Offer menu recommendations upon request, Inform customers about the day’s specials.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, and key it in properly using the POS ordering software.
• Check customers’ IDs to ensure they meet minimum age requirements for the consumption of alcoholic beverages and adhering to them.
• Communicate special order details to the kitchen and serve food and drink orders accordingly.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area and ensure all are in good condition.
• Follow all operational checklists diligently and communicate with management when you are not able to complete the checklists in the allocated time.
• Carry dirty plates, glasses, and silverware to the stewarding area for cleaning, and follow proper “dolly system” to neatly stack plates to avoid breakage.
• Participate in daily briefings to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Deliver checks and collect bill payments while properly and accurately closing guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Breakdown, clean and set-up of tables and drink stations.
• Work harmoniously and professionally with co-workers and supervisors.
• To directly implement and maintain the standards of service quality pertaining to his / her area of responsibility by providing the best possible service to our guests.
• To directly give maximum care to the maintenance of the physical assets of the outlets within his/her responsibility to keep them in the best possible functional state.
• Checks schedule and ensures punctuality at work.
• Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
• Checks cleanliness of the restaurant prior to and after service.
• The ability to intervene with a potentially intoxicated guest in the bar, taking steps to de-escalate a potentially awkward situation. Always be discreet to avoid embarrassment and stop intoxicated guests before the situation gets out of control.
• Assist with the stocking of bar inventory.
• Stocking paper and bar supplies.
• Attending all training when prompted by management.
• Assist with the cleaning of operational areas.
• Actively represent and upkeep the restaurant brand.
• To maintain professional language, behavior and appearance that reflects brand standards.
• To give maximum care to the maintenance of the physical assets of the restaurant is within his/her responsibility, and to keep them in the best possible functioning state.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Help troubleshoot any service issues that may arise and always inform the manager of these issues.
• Constantly keep oneself up to date with industry knowledge and proactively try to improve one’s work-related skills.
• Identify and ensure oneself and fellow colleagues utilize available learning & development resources to develop skills and perform their job efficiently and effectively.
• Delegate duties as required to ensure the efficient functioning of the department and maintain effective follow-up on those duties.
• To maintain professional language, behavior and appearance that reflects brand standards.
• Serve as a role model.