Responsibilities:
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
Qualifications:
- Tertiary education, diploma or above
- 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
- Fresh graduates are welcome to apply.
- A genuine interest in working in financial markets and client services.
- Willing to work on shifts (Including weekends if required).
- Proficient in Microsoft Office.
- Fluent in English, Mandarin & Bahasa Malaysia including written and verbal communication skills.
- Excellent communication and interpersonal skills
- A logical and analytical approach to problem-solving.