Job Summary:
The IT Executive is responsible for providing first-line technical support to end-users and ensuring the efficient functioning of Dropee’s IT systems. The incumbent will also manage Google Workplace and oversee Google Workplace security and compliance features to ensure the data within is secured.
Job Responsibility:
- Provide first-line technical support to end-users through phone, email, and in-person communication.
- Diagnose and troubleshoot technical issues, including hardware, software, and network problems.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
- Manage Google Workplace features, security, and compliance to optimize business and user productivity and ensure data security.
- Execute user account management activities diligently to ensure that login access, apps business processes, and apps data are highly secured.
- Execute Google Workplace onboarding process and laptop setup for new staff and offboarding process for resigned/retired employee
- Participate in the planning and execution of IT projects, including system upgrades and software installations.
- Act as custodian to IT policies, procedures, and best practices, including security and data protection.
- Prepare quarterly user account reports as required for external financial audit compliance purposes.
- Ensure that office operations are smooth and well maintained (equipment and fixtures)
- Handle day-to-day administrative tasks, including filing, data entry, and document preparation.
- Manage office supplies, equipment, and maintenance needs.
- Liaise with building management for any facility-related issues.
Job Qualification:
- Minimum of 2 years’ experience in an IT support role.
- Bachelor's degree in Computer Science or a related field.
- Good knowledge of Google Workplace and its security and compliance features.
- Good knowledge of IT policies, procedures, and best practices.
- Strong analytical and problem-solving skills.