Business Management / Admin Intern (FinTech)

Real Work. Real Learning. Real Impact.

We are looking for a motivated Business Management or Admin Intern (FinTech) to join our team and gain hands-on experience in a dynamic, real-world customer support environment. This role is ideal for students pursuing Business Administration, Management, Marketing, Commerce, Communications, or related fields who want to apply their academic knowledge in practice.

💼 Why Join Us?

• Meaningful Work: No photocopying or coffee runs. You’ll work on real finance tasks that matter
• Internship Allowance: RM1,200/month
• Career Growth: Gain hands-on experience in business management—with the potential for a full-time offer after internship
• Learning Culture: Work with an open-minded, ambitious team that values initiative and ideas over hierarchy
• Great Office Perks: 10 mins walking distance to MRT TTDI, hybrid work, pantry stocked with free snacks/coffee/tea and a casual dress code

🎯 What You’ll Be Doing?

• Merchant Onboarding: Assist in onboarding new merchants to ensure smooth activation and compliance with company processes.
• Customer Support & Engagement: Providing first-line support and respond to customer inquiries professionally across email, chat, and phone, ensuring timely issue resolution.
• Performance Tracking: Collaborate with account managers and operations teams to monitor merchant performance and resolve challenges.
• Payment Follow-up Support (P2P): Assist in following up on Promise-to-Pay (P2P) commitments, updating records accurately, and coordinating with customers to ensure timely payment reminders and tracking.
• Loan Processing & Support: Assist borrowers with eligibility checks, documentation, and preparation of Personal and Business Loan agreements, ensuring accuracy throughout the financing process.
• Experience Enhancement: Contribute ideas to improve merchant and customer experience.
• Process Improvement, Documentation & Efficiency: Identify opportunities to improve administrative processes and workflow efficiency, while documenting onboarding steps and maintaining accurate records for reporting and continuous process improvement.

📚 What You’ll Learn

• Portfolio & Operations Skills: Develop practical experience in client portfolio management and day‑to‑day business operations.
• End-to-End Customer Experience Management: Gain exposure to how customer journeys are handled, from inquiry to resolution, in a real business environment.
• Professional Communication & Stakeholder Management: Develop strong communication skills while interacting with customers and internal teams across different functions.
• Financial Services Operations Exposure: Understand core processes such as Promise-to-Pay (P2P) follow-ups and loan agreement preparation within a fintech/financial setting.
• Problem-Solving & Decision-Making Skills: Learn how to assess customer issues, identify root causes, and determine appropriate solutions or escalation paths.
• Merchant Lifecycle Knowledge: Understand end‑to‑end merchant lifecycle management within a fintech/startup environment.
• Agreements & Partnerships: Learn the basics of financing agreements and business partnership documentation.

✅ Are You the One?

• Education: Pursuing a Bachelor’s degree in Business Administration, Management, Marketing, Commerce, Communications or a related field.
• Communication Skills: Strong written and verbal communication across email, chat, and phone. Proficient in English and Bahasa Malaysia.
• Detail Orientation: Detail-oriented in managing customer inquiries, documentation, agreement and follow-up.
• Problem‑Solving: Able to resolve customer issues independently and escalate complex cases appropriately.
• Collaboration: Comfortable collaborating across departments to support smooth operations and deliver good customer service outcomes. Ability to work independently and in a team.
• Adaptability: Comfortable working in a fast-paced environment with the ability to manage changing tasks and priorities.
• Self‑Motivation & Growth: Demonstrates initiative, is results‑driven, and eager to learn continuously.

🌟 Nice-to-Haves That Impress Us

• Previous internship, part-time job, or business experience (online or offline)
• Strong analytical and problem-solving skills

🏢 Who We Are

Direct Lending Sdn Bhd is a fast-growing and award-winning online lending platform in Malaysia. We help individuals and businesses access affordable financing—from personal loans to SME and needs-based financing—through tech-driven solutions and personalized service. Our mission is to make financing simple, fast, and accessible—and we’re building a team that’s bold enough to reimagine the future of lending.

Having built a sustainable, profitable foundation, we are now entering a scaling-up phase. Our roadmap is clear: scale our needs-based financing, grow our revenue 5X and become IPO-ready by 2030.

📩 Ready to Join Us? Take the Assessment & Show Us Your Strengths

Step 1: Complete a brief assessment via TestGorilla (15-20 mins) to evaluate your attention to detail and MBTI personality type:

👉 https://app.testgorilla.com/s/ete1unjm

Step 2: Click “Apply” and submit your resume

⚠️ If you're just looking to complete an internship for graduation, please don't apply. We will treat you as a full-time fresh grad to give you real work experience from day one!

If not you, who? If not now, when?