🚀 We’re Hiring: Credit Operations & Admin Executive | Direct Lending (Hybrid – TTDI, KL)
Want to make a real difference in people's financial lives while growing your career? Join us at Direct Lending, a fast-growing, award-winning fintech on a mission to make simple, safe & affordable financing accessible to every hardworking Malaysian.
We’re looking for a Credit Operations & Admin Executive to join our dedicated team. You’ll play a key role in ensuring accurate loan processing and providing a smooth, supportive experience for our customers—all while making meaningful impact for people seeking the right financing solution.
🌟 Why Join Us?
- Competitive compensation with uncapped group performance incentive. EPF, SOCSO, annual leave, medical benefits included
- Mission-driven job satisfaction. Helping customers to obtain financing most suitable to them so that they can achieve their dream or address emergency needs. Part of the team that achieves 5,000 5-star customer reviews on Google Business Page
- High growth and career advancement opportunities with flat & open office culture
- Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact to the society
- Casual dress code, hybrid work, and a cool office next to MRT TTDI (plus pantry snacks + coffee!)
💼 What You’ll Be Doing:
- Responsible for the accuracy and completeness of customer loan application before submitting to financiers
- Follow-up with financiers on loan application status and ensuring approval is received within agreed timeframe
- Assist in handling customer enquiries from all communication channels (calls, live chat, social media and email) in a professional manner. Be familiar with Direct Lending's value proposition and product offering
- Work closely with loan consultants in delivering remarkable borrowing experience for each borrower
- Familiar with the company and financier’s lending criteria
👀 What We’re Looking For:
- Highly organised, attention to detail, persistent. Able to work well under pressure & multi-tasking
- Result orientated and hungry to learn. Team player and work well in a team environment
- Customer-first mindset and keen to help people in solving their problems
- Good command of English and Bahasa Malaysia
- Ideally minimum 1 year of relevant work experience. No finance & credit experience are welcome to apply. Training will be provided
Your First Step Toward Joining Our Team: Take the Assessment & Show Us Your Strengths!
As a first step, please complete a brief assessment via TestGorilla, which will takes about 10-15minutes. It evaluates your attention to detail and MBTI personality type—both essential for success in this role. Access the assessment here: https://app.testgorilla.com/s/xrm7vg43
We regret that only shortlisted candidates will be notified.
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