Credit Operations & Admin Executive

KOPERASI
Malaysia

Associate / Executive


🚀 We’re Hiring: Credit Operations & Admin Executive | Direct Lending (Hybrid – TTDI, KL)

Want to make a real difference in people's financial lives while growing your career? Join us at Direct Lending, a fast-growing, award-winning fintech on a mission to make simple, safe & affordable financing accessible to every hardworking Malaysian.

We’re looking for a Credit Operations & Admin Executive to join our dedicated team. You’ll play a key role in ensuring accurate loan processing and providing a smooth, supportive experience for our customers—all while making meaningful impact for people seeking the right financing solution.

🌟 Why Join Us?

  • Competitive compensation with uncapped group performance incentive. EPF, SOCSO, annual leave, medical benefits included
  • Mission-driven job satisfaction. Helping customers to obtain financing most suitable to them so that they can achieve their dream or address emergency needs. Part of the team that achieves 5,000 5-star customer reviews on Google Business Page
  • High growth and career advancement opportunities with flat & open office culture
  • Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact to the society
  • Casual dress code, hybrid work, and a cool office next to MRT TTDI (plus pantry snacks + coffee!)

💼 What You’ll Be Doing:

  • Responsible for the accuracy and completeness of customer loan application before submitting to financiers
  • Follow-up with financiers on loan application status and ensuring approval is received within agreed timeframe
  • Assist in handling customer enquiries from all communication channels (calls, live chat, social media and email) in a professional manner. Be familiar with Direct Lending's value proposition and product offering
  • Work closely with loan consultants in delivering remarkable borrowing experience for each borrower
  • Familiar with the company and financier’s lending criteria

👀 What We’re Looking For:

  • Highly organised, attention to detail, persistent. Able to work well under pressure & multi-tasking
  • Result orientated and hungry to learn. Team player and work well in a team environment
  • Customer-first mindset and keen to help people in solving their problems
  • Good command of English and Bahasa Malaysia
  • Ideally minimum 1 year of relevant work experience. No finance & credit experience are welcome to apply. Training will be provided

If not you, who? If not now, when?

Send your CV with a cover letter to careers@directlending.com.my and let us know what excites you about this role. We regret that only shortlisted candidates will be notified.

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About the Company

Direct Lending Sdn Bhd