We are looking for an experienced and driven Client Success Executive to join our team. The ideal candidate will have a background in the consulting industry, with a minimum of 1 to 2 years of relevant experience. In this role, you will be essential in supporting our Client Success team and contribute significantly to acquiring, retaining, and expanding our client base, ultimately driving revenue growth.
Job Descriptions:
- Client Onboarding Support: Manage and coordinate all aspects of the business development cycle, ensuring smooth workflow and timely follow-up. Prepare proposals, presentations, and marketing materials. Generate reports and track key performance indicators (KPIs) to measure sales effectiveness.
- Client Relationship Management: Serve as the primary point of contact, build and maintain strong relationships with clients. Address inquiries, resolve issues, and provide exceptional customer service.
- Market Research: Conduct research on potential clients and competitors, providing insights to the Client Success team to develop effective strategies. Stay informed about industry trends, competitors, and market dynamics.
- Data Management: Maintain accurate records of sales activities, leads, and client interactions by utilising CRM systems effectively. Take a proactive approach to expanding our client database.
- Independence and Initiative: Coordinate with Business Unit Leaders to ensure a seamless services experience and timely delivery of services to clients.
Job Requirements:
- Minimum 1-2 years of experience as a Sales Coordinator or similar role within the consulting industry (audit, tax, advisory and legal firms preferred).
- Detail-oriented with the ability to prioritise tasks effectively, managing multiple responsibilities efficiently.
- Highly adaptable and quick to learn new concepts and information.
- Strong understanding of the consulting industry and its various service offerings.
- Excellent organisational, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A keen eye for detail and accuracy.
About the Company
Crowe Malaysia
Crowe Malaysia PLT
Crowe Malaysia PLT is the 5th largest accounting firm in Malaysia and an independent member of Crowe Global, which is the top 10 largest global accounting network. Internationally associated to more than 200 member firms operating from 765 offices around the world, Crowe Malaysia PLT is well positioned to help growing entrepreneurs succeed. Tapping on its global resources and strategic competencies in audit, tax and advisory, Crowe Malaysia PLT has helped elevate clients to their next-phase growth stages as well as achieve global reach.
Represented in 12 locations across Malaysia, there are over 1,200 staff serving more than 10,000 clients nationwide. Clients comprise mid to large private, publicly listed and multinational companies in various industries.
Crowe Malaysia PLT is registered with Malaysia's Accounting Oversight Board (AOB) and the Public Company Accounting Oversight Board (PCAOB), US. Since 2005, it has been a top 4 accounting firm involved in the highest number of initial public offerings (IPOs).
What We Do
At Crowe Malaysia PLT, our core expertise lies in audit, tax, corporate advisory, risk advisory and wealth management. As part of our team, you’ll find an emphasis on developing solutions to meet client needs and collaborate cross-functionally across other offices and business units to hone your skills and develop valuable professional knowledge.
Offices in Malaysia
Kuala Lumpur • Klang • Ipoh • Penang • Johor Bahru • Muar • Melaka • Kuching • Sibu • Bintulu • Miri • Kota Kinabalu