Job Overview:
The Tele Sales Assistant Manager is responsible for supporting the Tele Sales Manager in managing daily tele sales operations, achieving sales targets, coaching team members, monitoring performance, and ensuring high-quality customer engagement. This role drives productivity, improves conversion rates, and supports business growth.
Key Responsibilities:
- Managing both CAM & CAS Tele Sales Team
- Assist in managing daily tele sales operations and team performance.
- Monitor individual and team sales targets and ensure achievement of KPIs.
- Lead, coach, and motivate tele sales executives to improve productivity and conversion rates.
- Conduct call monitoring and provide feedback for continuous improvement.
- Prepare sales performance reports and analyze trends.
- Support recruitment, onboarding, and training of new tele sales staff.
- Ensure compliance with company policies, scripts, and regulatory requirements.
- Handle escalated customer enquiries and resolve issues professionally.
- Work closely with marketing and operations teams to improve campaign effectiveness.
- Review call quality, attendance, and productivity metrics.
- Develop action plans to improve underperforming team members.
- Support process improvement initiatives to enhance customer experience and sales results.
Requirements:
- Bachelor’s Degree in Business Administration, Marketing, or related field (preferred).
- Minimum 3–5 years’ experience in Tele Sales / Contact Centre / Sales, with 1–2 years in supervisory or team leadership role.
- Strong people management and coaching skills.
- Good communication and negotiation abilities.
- Experience managing sales KPIs and reporting.
- Proficient in CRM systems, Microsoft Excel, and reporting tools.
- Ability to work under pressure and meet targets.
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