Position: Customer Executive, E-Commerce (E1) – Contract
Key Responsibilities:
- Handle customers trading products through both online and offline channels
- Contact customers to verify information, arrange product drop-off appointments, and accurately update customer data in the C2B system
- Coordinate with the supply chain team regarding product collection from customers
- Ensure proper handling and organization of traded products, and transfer them to relevant teams
- Prepare and submit daily reports on trading details and customer payments
- Provide information and support related to product trading via phone, chat, and email
- Update weekly reports on work status, issues encountered, and proposed solutions
Qualifications:
- Bachelor’s degree in any field
- Strong customer service skills
Requirements:
- Service-minded with a positive attitude, friendly personality, and good interpersonal skills
- Good understanding of customer service principles
- Able to work independently and take responsibility for assigned tasks
- Patient, emotionally controlled, calm, and demonstrates good judgment and professionalism
- Quick-thinking with strong problem-solving skills; able to handle customer feedback and complaints appropriately
- Proficient in using computers and relevant software applications
- Able to communicate in English (both spoken and written)
CompAsia Thailand
CW Tower, 90 Ratchadaphisek Rd, Huai Khwang,
Bangkok 10310, Thailand (21st Floor, Unit A101)
Mobile: 082 333 2888, 082 837 8918
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