What Role Will You Play in Shaping CompAsia's Future?
1. Partner Management & Growth
- Serve as the primary relationship owner for assigned partners (Apple, Telcos, Retailers, APR, SNS, C2B, Enterprise).
- Manage partner KPIs including trade-in volume, device quality, GP%, and campaign activation.
- Lead weekly/monthly performance check-ins and drive corrective actions where required.
- Identify upsell opportunities (store expansion, new partner locations, additional product categories).
2. Execute BBTI Partner Action Plans
- Support partner programs aligned with 2025–2026 volume targets
- Ensure partners consistently meet operational readiness: staff trained, price matrix activated, TIV accuracy, SOP compliance.
3. Frontliner Engagement & Gamification
- Execute frontliner challenges, leaderboards, and rewards to drive trade-in and conversion.
- Conduct frequent store/partner visits to motivate, train, and troubleshoot frontliner performance.
- Track frontliner participation, conversion accuracy, and program effectiveness.
4. CAM Retail Offline Collaboration
- Work with CAM Offline team to integrate partner led campaigns into store floors.
- Ensure trade-in targets for CAM retail stores are achieved
- Collaborate on training for store teams on partner programs and grading expectations.
5. Pre-Sales Support & Program Enablement
- Support development of program proposals, pricing updates, and trade-in workflows.
- Provide on-ground insights to help shape TIV strategy, grading improvements, and device intake SOPs.
- Assist in preparing partner decks, tenders, and commercial proposals.
6. Operational & Reconciliation Excellence
- Ensure accurate device intake, documentation, and alignment with Ops & Finance teams.
- Monitor grading reliability, SLA adherence, and TAT improvements with every partner.
- Identify discrepancy risks early and drive resolution quickly.
7. Reporting & Insights
- Maintain dashboards for partner performance, pipeline, and forecast accuracy.
- Report volume vs target, GP trends, and operational issues to the Head of BD & Pre-Sales.
- Provide data-driven insights to support pricing and program tuning
Experience
- Diploma or Bachelor’s degree in Business, Commerce, or related field.
- 3–6 years in enterprise account management, telco, device trade-in, retail, electronics, or similar environment.
- Experience managing corporate partners or retail networks is an advantage.
Skills
- Strong relationship management and stakeholder communication.
- Commercial understanding (TIV, GP, revenue drivers).
- Ability to engage frontliners and influence performance on the ground.
- Problem-solving and solution-based thinking.
- High execution discipline and ability to manage multiple partners.
Mindset
- Ownership-driven and hands-on.
- Comfortable with fast pace, field engagement, and partners with high expectations.
- Data-driven with strong attention to detail.
- Strong teamwork across Operations, Retail, Sourcing, Finance, and Marketing.