Overall Background
The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. A results-oriented mindset, and the ability to align regional goals with the organization's objectives.
The role of a regional manager is challenging yet rewarding. By taking on the responsibilities of overseeing multiple branches and coordinating operations within a region. Regional managers play a crucial role in the success of a company. They are leaders, strategists, and problem solvers, contributing to the growth and profitability of the organisation.
Responsibilities:
1. Drive Regional Sales Growth and Achieve Targets
- Analyse regional sales data to identify trends, strengths, and areas for improvement and working closely with The Head of Business Unit.
- Set clear, measurable, and achievable sales targets for teams.
- Foster collaboration among teams to share best practices and leverage cross-region insights.
- Create and execute Device Sales, RenewNGo and BBTI with external parties. Eg. Government, Enterprise and SME.
2. Develop and Implement Effective Training Programs
- Conduct a needs assessment to identify skill gaps among staff.
- Create training modules focused on product knowledge, customer engagement, and sales techniques. To work with Head of BU and HR to develop training.
- Schedule regular evaluations to measure the effectiveness of the training and adjust as needed.
- Identify high-potential employees and provide them with development opportunities.
3. Ensure Compliance with Company Policies and Operational Standards & Operational Excellence.
- Working closely with Head of Business Unit, regularly communicate company policies and updates to all staff.
- Conduct periodic audits to ensure adherence to operational standards.
- Provide training on compliance and address any gaps proactively.
- Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processed to streamline and improve customer experience.
- Manage stock inventory and forecasting.
4. Customer Engagement: Developing strategies to increase customer engagement, loyalty, and retention through various marketing initiatives.
Qualification:
- Minimum a Degree in any discipline,
- Minimum 10 years of retail operation experience, especially 5 years in retail management
- Ability to build strong connection across all stores in the region
- Strong leadership skills to lead the staff to achieve team goal