Responsibilities:
Project Oversight and Execution:
- Oversee multiple IT projects, change requests, and work requests from initiation to completion, ensuring alignment with business objectives.
- Develop, define, and initiate project plans, setting clear scope, deliverables, and timelines.
- Manage changes to project scope, schedule, and costs, utilizing verification techniques for accuracy and alignment.
Technical & System Requirements Coordination:
- Manage and coordinate enhancements for CompAsia’s trade-in mobile app, collaborating with tech teams to deliver innovative solutions.
- Collaborate with system analysts, developers, and testers to ensure accurate and timely delivery of software features.
- Facilitate sprint planning, daily scrums, and manage product backlogs to ensure alignment with sprint priorities.
Stakeholder & Partner Liaison:
- Act as the primary point of contact for all communication between partners, vendors, end-users, and internal tech teams.
- Facilitate cross-functional communication, ensuring alignment between stakeholders such as project personnel, business analysts, and technical teams.
- Collaborate with stakeholders for product launches, scoping, and system enhancements, including conducting trainings for CompAsia teams and partners.
Project Compliance & Documentation:
- Implement documentation control policies and templates, ensuring all project records adhere to company SOPs, PMO policies, and best practices.
- Compile and present project reports to management, highlighting key updates, risks, and any technical challenges encountered.
- Ensure compliance with organizational policies, procedures, and standards throughout all project phases.
Pre & Post Program Launch Support:
- Support customer journey from pre-sales to post-sales, overseeing new product launches and program executions.
- Prepare and deliver system training modules for CompAsia’s internal teams, partners, and frontliners.
- Provide support for resolving system issues, including weekend support when necessary.
Business Strategy & Technical Alignment:
- Collaborate with cross-functional teams to analyze technical requirements and devise strategies that support CompAsia’s Buy-Back and Trade-In (BBTI) initiatives.
- Translate complex technical requirements into actionable business strategies, ensuring solutions meet both operational and market needs.
- Utilize project management insights to drive alignment between IT deliverables and broader business objectives, enhancing overall project impact.
- Identify opportunities for leveraging technology to boost revenue growth, operational efficiency, and competitive advantage.
Reporting & Communication:
- Regularly update stakeholders on project status, key milestones, and outcomes, ensuring transparency across all project stages.
- Identify and escalate technical challenges to ensure timely solutions are implemented.