Be Our Credit Recovery Officer
We are seeking a Collections Specialist to manage overdue accounts by contacting customers, negotiating repayment plans, and ensuring timely follow-ups to meet monthly targets. The role requires at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in MS Office.
Who Are We?
CompAsia is a digital and technology company specializing in end-to-end solutions for certified preowned devices, with a focus on the mobile phone life-cycle value chain, covering Trading, Financing, and Insurance.
What Role Will You Play in Shaping CompAsia’s Future?
- Perform outbound call to notify customers of accounts with outstanding and overdue payment.
- Negotiate with customers to make repayment arrangement.
- Explain and clarify with customers on payment issues.
- Ensure the accounts are follow up completely and in timely manner.
- Responsible for keeping records of collection and status of accounts.
- To achieve monthly collection target set by the company.
- Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
What Qualifications and Experience Will You Bring to Excel in This Role?
- Minimum 1 year of relevant working experience in the collection/ customer service department.
- Computer literate with good interpersonal skills.
- Self-motivated and able to communicate well with people of all levels.
- Possess strong interpersonal, problem-solving, and analytical skills.
- Result oriented with good communication and good negotiation skill.
- Advanced MS Office skills (including MS Excel and PowerPoint).
- Flexible and able to handle timelines and deadlines.
- Strong attention to detail; accuracy in work.