Be Our Credit Operation & Recovery Officer
As a Collections Specialist, you'll manage overdue loans, contact delinquent customers, and coordinate with agents to recover payments while meeting collection targets. The role requires at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in MS Office.
Who Are We?
CompAsia is a digital and technology company specializing in end-to-end solutions for certified preowned devices, with a focus on the mobile phone life-cycle value chain, covering Trading, Financing, and Insurance.
What Role Will You Play in Shaping CompAsia’s Future?
- Prepare demand letters to defaulting customers
- Prepare settlement details and related letters.
- Review receivables tracking, prepare and send defaulting lists to agencies.
- Coordinate with finance and legal team on collection issues.
- Contacting defaulting customers to recover payments
- Involve in the recovery of overdue payment accounts to meet targets
- Collaborate with agents to develop collection action plans and provide monthly defaulting listings and statuses to the respective head.
- Maintain accurate records of all communications and payments received from delinquent accounts, ensuring timely updates in the system.
- Identify and recommend improvements for operational administrative tasks
- Perform any other tasks assigned by the superior.
What Qualifications and Experience Will You Bring to Excel in This Role?
- Candidate must possess a degree or Diploma qualification in any related fields
- Minimum 1 year of relevant working experience in the collection operation / customer service department.
- Must be able to communicate and write in English and Malay.
- Proficiency in Mandarin is a plus.
- Computer literate with good interpersonal skills.
- Self-motivated and able to communicate well with people of all levels.
- Possess strong interpersonal, problem-solving, and analytical skills.
- Result oriented with good communication and good negotiation skill.
- Advanced MS Office skills (including MS Excel and PowerPoint).
- Flexible and able to handle timelines and deadlines.
- Strong attention to detail, accuracy in work and fast learner
- Able to multitask and demonstrate a proactive attitude.