Be Assistant, Order Fulfillment & Inventory Management
We're searching for a detail-oriented Assistant, Order Fulfillment & Inventory Management to join our dynamic team! In this role, you'll play a critical part in ensuring our customers receive their orders accurately and on time. You will manage the order fulfillment process, provide excellent aftersales support, and maintain our stock inventory. Join us and help drive our operational success to new heights!
What Role Will You Play in Shaping CompAsia's Future?
1. Order Fulfillment Process:
- Assist in processing and fulfilling customer orders accurately and efficiently.
- Collaborate with the sales and logistics teams to ensure timely and accurate delivery of products to customers.
- Prepare shipping labels, invoices, and other necessary documentation for orders.
- Monitor order statuses and address any issues that may arise during the fulfillment process.
2. Customer Contact and Aftersales Support:
- Proactively reach out to customers to address any aftersale inquiries or concerns they may have.
- Provide prompt and courteous responses to customer inquiries via email, phone, or chat.
- Resolve customer issues and cases effectively, aiming to achieve optimal customer satisfaction.
3. Stock Inventory Management:
- Maintain accurate records of stock levels and inventory movement.
- Conduct regular physical inventory counts to ensure alignment between stock records and physical quantities.
- Monitor stock replenishment needs and coordinate with relevant departments to restock products in a timely manner.
- Organize and optimize the storage of devices and products in the inventory area.