Executive, Operations & Admin



Job Responsibilities:

Customer Service (20%):

  • To attend to incoming calls, messages, emails, enquiries from social media & website.
  • To provide professional service to customer on products enquiries. Identify customer needs and
  • solutions/alternatives for any issues.
  • To identify customer feedback and compile complaints reports to improve operational efficiency.
  • Ensure organization service level achieved through immediate respond and service inquiry or complaint.
  • Ensure all information gathered for record / keying in purposes are deemed accurate.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Identify and escalate priority issues to the necessary department or next level.
  • Calm/Warm the customer by providing courtesy calls and monitor end to end case resolution.
  • Provide feedback on common issue, un-usual issue, isolated errors or cases detected during calls.

Operations & Admin (80%):

  • Perform general operations and administration functions.
  • Handle daily order processing such as like preparing invoice, PO, DO etc.
  • Oversee all the operations and administration related work (invoicing, payment, logistic, inventory, office administration & etc).
  • Assisting to do filling and compile paper works and manage company administration.
  • Checking for all the incoming & outgoing stocks. Ability to ensured daily operation work run smoothly.
  • Follow up with CompAsia entities and Third-party Logistic Representatives for data, Third-party Logistic situations and review information for accuracy and required actions.
  • Monitors the accuracy the efficient distribution of Third-party Logistic reports and other intelligence essential to the Third-party Logistic. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Other tasks assigned from time-to-time.

Job Requirements:

  • Diploma/ Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
  • Excellent communication in both spoken and writing English is a must.
  • Preferably Junior Executives specializing in Clerical/Administrative Support or equivalent.
  • Fast learner, systematic, committed, self-motivated and able to work independently with minimal supervision.


About the Company