Executive, Customer Service

E-COMMERCE
Malaysia

5 months ago • Associate


Job Summary

We are the leading secondary devices solutions provider in Asia. Our aim is to improve the affordability of smartphones and reduce high levels of e-waste globally, by encouraging a new habit of reusing smartphones and other devices.

From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow more with your own customized career path. Learn more with on-the-job training and care more in a culture that treats employees like family.

Your Responsibilities are EASY with us!

  • To attend to walk-in customer, incoming calls, emails, enquiries from social media & website.
  • To provide professional service to customer on products inquiries. Identify customer needs and
  • provide solutions/alternatives for any issues.
  • To identify customer feedback and compile complaints reports to improve operational efficiency.
  • Ensure organization service level achieved through immediate respond and service inquiry or
  • complaint.
  • Handle daily order processing such as like preparing invoice, PO, DO etc.
  • Ensure all information gathered for record / keying in purposes are deemed accurate
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Communicate and coordinate with internal departments.
  • Manage administration and file proper record.
  • Identify and escalate priority issues to the necessary department or next level.
  • Calm/Warm the customer by providing courtesy calls and monitor end to end case resolution.
  • Provide feedback (common issue, un-usual issue, isolated errors or cases detected during calls.
  • To support and involve in marketing activities, roadshow and product launches.
  • Assist on any other work deemed necessary by senior management.
  • Other tasks assigned from time-to-time.

Requirements:

  • Diploma/ Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
  • Minimum 2 years of working experience in related field.
  • Candidate coming from contact centre background is a big plus.
  • Understanding on NPS is an added advantages.
  • Excellent communication, presentation and listening skills.
  • Able to work independently, self-initiative with good time management.
  • Outgoing personality and self-motivated.
  • Able to converse in different languages will be an advantage.
  • Willing to work during weekends and public holidays.
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About the Company

Compasia