Commercial Associate B2B

Reimagine access. Reimagine ownership. Build the future with Cinch.

Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impact.

Key Responsibilities

1. Sales Development (Top of Funnel)

• Conduct research on ICP leads using tools like LinkedIn, Apollo, and internal CRM data
• Enrich and qualify lead lists in HubSpot
• Draft and send outbound messages via email/LinkedIn/WhatsApp, using prebuilt sequences
• Book qualified meetings for the Partnerships team
• Maintain CRM hygiene: update lead status, notes, and response tracking

2. Post-Live Customer Success (Light CSM)

• Send follow-up comms after onboarding to check-in at 3, 7, 14, and 30 days
• Track early usage and flag issues or drop-off risk
• Collect basic feedback from customers and relay insights to product/success/ops
• Trigger “winback” or re-engagement campaigns if customers become inactive
• Coordinate with Ops/Support to ensure customer experience is smooth and prompt

What You Bring

• 1–3 years of experience in sales development, account coordination, or customer success
• Experience with CRMs (e.g., HubSpot, Pipedrive) and outreach tools (Apollo, Clay, LinkedIn Sales Nav)
• Strong written communication, with the ability to personalize outbound at scale
• Process-oriented mindset: you keep the pipeline clean and customers on track
• Self-sufficient, reliable, and comfortable working remotely
• Bonus: familiarity with B2B SaaS or fintech client workflows