Collection Executive

About Us:

CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. Additionally, we aim to revolutionize supply chain financing and continue our path of growth and expansion. With our recent market entries into Singapore and Thailand, we are seeking for an individual who is comfortable in communicating and coordinating with the various regional teams. You can find out more about us at www.capbay.com

Collection Executive

About the Role

We are seeking a motivated and experienced Collection Officer to join our team at Capbay. As a Collection Officer, you will play a crucial role in our collections department, responsible for recovering outstanding payments and maintaining strong relationships with our clients and paymasters.

Key Responsibilities:

In this role, you will be expected to:

• Contacting customers to discuss outstanding payments and negotiate repayment plans.
• Maintaining detailed records of all customer interactions and payment arrangements.
• Identifying and escalating complex cases to the appropriate team members.
• Collaborating with the wider team to develop effective strategies for debt recovery.
• Adhering to all relevant laws, regulations and company policies regarding debt collection.
• Providing excellent customer service and maintaining a professional demeanor at all times.
• Monitoring collections and implementing processes to achieve the targeted collection numbers.
• Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.
• Conducting customer site visits as required.

Key Qualifications and Requirements:

We are looking for someone who is:

• At least 3 to 5 years of professional background in collection or debt recovery is required; a Diploma in Office Management, Business Administration, Business Management, or any related discipline is preferred.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills to work effectively with various teams.
• Strong negotiation skills and ability to handle difficult conversations professionally
• Proficient in MS Office, especially Excel and Word.

Our Achievements 🏆

• Top 200 Global Fintech Companies – CNBC
• EY Emerging Entrepreneur Of The Year
• Fintech Start-up of the Year Malaysia – The Asset's Triple A Digital Awards
• Best Fintech for Plug & Play Tech Center
• Best FinTech Platform for Supply Chain Finance – The Asian Banker
• Finalist at Global FinTech Hackcelerator and featured at Singapore Fintech Festival

Apply now and be part of CapBay’s growth story! 🚀