SCOPE / PURPOSE OF JOB

The Business Analyst plays a key role in supporting the commercialisation, market development, and operational scalability of MeMoSA®, an AI-assisted digital oral health screening platform developed by Cancer Research Malaysia.

The role is responsible for analysing business opportunities, developing commercial and operational models, evaluating programme performance, and improvingbusiness processes to support the sustainable adoption of MeMoSA® across healthcare institutions, government programmes, corporate organisations, and community screening initiatives. Working closely with the Business Development team and cross-functional stakeholders, the Business Analyst translates business requirements into actionable plans, supports the implementation of commercial initiatives, and provides data-driven recommendations to improve operational efficiency, market adoption, and business performance.

The successful candidate is expected to demonstrate strong analytical capabilities, independent problem-solving skills, commercial awareness, and the ability to manage multiple projects within a dynamic healthcare innovation environment.

KEY RESPONSIBILITIES

1 . Business Analysis and Commercial Planning

Conduct business feasibility assessments, develop commercial models, evaluate pricing strategies, and provide data-driven recommendations to support MeMoSA®commercialisation and sustainable business growth.

2.Market Research and Business Development Support

Perform market research, customer segmentation, competitor analysis, and opportunity assessments to identify potential markets, strategic partners, and new business opportunities for MeMoSA®.

3.Business Requirements and Product Development Support

Gather and document business and stakeholder requirements, identify product improvement opportunities, and collaborate with technical and operational teams to align MeMoSA® functionality with market needs and operational requirements.

4.Business Process Mapping and Improvement

Develop, document, and optimise business workflows, standard operating procedures (SOPs), and implementation processes to support efficient onboarding, screening operations, clinical review coordination, and programme scalability.

5.Programme Implementation and Performance Monitoring

Support the planning, implementation, and monitoring of MeMoSA® programmes by tracking key performance indicators, including partner onboarding, screening utilisation, adoption rates, operational efficiency, and programme outcomes.

6.Data Analysis and Management Reporting

Analyse business and operational data, develop performance dashboards, and prepare reports, presentations, and recommendations to support management decision-making, strategic planning, and stakeholder reporting.

7.Project Coordination and Stakeholder Engagement

Coordinate with internal departments, healthcare professionals, institutional partners, and external stakeholders to support project execution, monitor deliverables, resolve operational challenges, and ensure alignment with agreed objectives and timelines.

8.Business Documentation and Proposal Development

Prepare business plans, commercial proposals, project documentation, financial projections, and supporting materials for potential clients, institutional collaborations, funding opportunities, and management review.

9.Continuous Improvement and Strategic Support

Identify opportunities for business process improvement, operational automation, and digital innovation while supporting the Head of Business Development in developing scalable and sustainable commercial strategies.

QUALIFICATIONS/REQUIREMENTS

Educational Qualifications

• Bachelor's Degree in Biotechnology, Biomedical Sciences, Business Analytics, Health Informatics, Business Administration, or a related discipline.A postgraduate qualification in Business, Healthcare Management, or a related discipline would be an advantage.

Professional Experience

• Preferably 4 or more years of relevant experience in business analysis, commercial operations, project management, business development support, or a related field.
• Experience in healthcare, biotechnology, digital health, medical technology, or technology commercialisation would be advantageous.
• Demonstrated experience in business process analysis, market research, financial modelling, and management reporting.
• Experience supporting cross-functional projects and translating business requirements into operational solutions.

Knowledge and Technical Skills

• Strong analytical, critical-thinking, and problem-solving capabilities.
• Proficiency in business modelling, data analysis, and performance reporting.
• Experience in business requirements documentation, process mapping, and SOP development.
• Good understanding of commercial planning, market analysis, and business performance indicators.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
• Familiarity with data visualisation tools, such as Power BI or Tableau, would be advantageous.
• Familiarity with digital health platforms, CRM systems, and workflow automation tools would be an advantage.
• Understanding of healthcare operations, stakeholder requirements, and data confidentiality principles is desirable.

Professional Competencies

• Ability to work independently and manage multiple projects with minimal supervision.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate analytical findings and business recommendations to technical and non-technical stakeholders.
• Strong stakeholder management and cross-functional collaboration skills.
• Commercial awareness and an ability to balance business objectives with operational requirements.
• Adaptability, accountability, and a proactive approach to problem-solving.
• Ability to work effectively in a lean, fast-paced, and innovation-driven environment.