Position Summary
Cancer Research Malaysia is seeking a dedicated and proactive Junior IT Executive to support our expanding IT operations. Over the past three years, our IT infrastructure and user base have significantly grown, doubling in size and complexity. The Junior IT Executive will provide essential first-line support, assist with troubleshooting, and contribute to the smooth running of IT and facilities-related tasks. This position is ideal for a fresh graduate looking to grow in a dynamic and impactful organization.
Responsibilities
The Junior IT Executive will report to the IT Manager and work closely with the Facilities team. Key responsibilities include:
1) IT Support (Level 1)
Respond to IT helpdesk requests and user inquiries.
Escalate unresolved issues to Level 2 support.
2) Basic Troubleshooting
Perform routine troubleshooting for laptops and desktops.
Address issues such as performance lags, malware, software updates, and VPN connectivity.
3) Microsoft 365 Support
Provide first-line support for Microsoft 365 applications.
Assist with user account management and basic troubleshooting.
4) Application Support
Support users with various software applications.
Escalate complex issues to senior IT staff.
5) Administration Support
Assist in IT asset management, procurement processes, and documentation.
6) Facilities Ad-hoc Tasks
Support event setups, logistics, visitor arrangements, and meeting room configurations.
Assist with vendor coordination and other facilities-related tasks.
7) Other Duties as Assigned
Provide additional support to the Facilities team as needed.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline. Fresh graduates are encouraged to apply.
- Basic understanding of IT systems, networking, and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Good communication and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn and adapt in a fast-paced setting.
- Strong sense of responsibility and attention to detail.
- Passion for Cancer Research Malaysia’s mission and values.
About the Company
Cancer Research Malaysia
We are an independent and non-profit cancer research organisation based in Malaysia. Funded by donations and research grants, we conduct research in niche cancers often found in our Asian population.
Cancer — the big ‘C’ — continues to be a stigma, only spoken about in hushed whispers; how it’s bad karma, how much it costs, and that nothing could be done.
Confronting this stigma head on, CRM has been reversing this language of cancer, transforming the big ‘C’ to a little ‘c’, and we plan to develop tools backed by good research to ensure that we can truly fight cancer on all fronts.
We believe that we will reverse the grip of cancer in our lives. We want researchers to win the war against cancer by turning it around with new ways of prevention and cure. We want to empower the public through impactful outreach programmes, with the hopes that Malaysians will respond differently to cancer by coming forward for screenings and going through with treatments.
Our driving force is held together by these goals:
- Improving the survival rates of Asian cancer patients, focusing on neglected areas of research.
- Empowering Asians to have the proper screening and treatment.
- Improving survival rates by being more accessible, focusing on providing existing cures to patients rather than sit on inaction and potentially losing lives.
- Making affordable and timely treatments by repurposing drugs, acknowledging the reality that developing new cures are costly and risky.
- Putting Malaysia in the global spotlight for cancer research by collaborating with top scientists around the world,and working to nurture the next generation of Malaysian cancer researchers.