Engineer - IT Helpdesk & Procurement (209030407202550100)(1)

Job Title : Engineer - IT Helpdesk & Procurement

Position type : Full time

Place of work : Bangkok

Salary : Negotiable

Working Conditions : Normal working

Department/Function : TOD-INT-WIN-HD

Reporting to Title : Head of Wintel

The company and the mission:

BRED IT (Thailand) Ltd.is a wholly owned subsidiary of the French bank BRED Banque Populaire based out of Paris (BPCE Group).

BRED IT was established in 2008 with the objective to become the IT hub for BRED Group Commercial Banks in South East Asia, Pacific Ocean, and the Horn of Africa areas.

In parallel, BRED IT has expanded its activities since 2011 to also provide remote IT services to Paris Headquarters.

Today, with more than 200 employees, BRED IT fully supports Banque Franco Lao in Laos, BRED Bank Cambodia, BRED Bank Vanuatu, BRED Bank Solomon Islands, BRED Bank Fiji and Banque pour le commerce et l’industrie Mer Rouge (BCIMR) in Djibouti:

BRED IT hosts and manages all layers of BRED International Banks Information Systems: From Infrastructures to Applications (Core Banking, Internet/Mobile Banking, E-Payments…), on a 24x7 basis.

Half of the activity is currently performed for BRED Headquarters, with a focus on Projects (built with Java, COBOL, PHP, DataStage) and Production/Devops.

We are a unique company, thanks to our identity and our history: We place our expertise at the service of BRED Group and develop our activities with an entrepreneurial structure.

By putting BRED group best interests first, it allows us to deliver tailor-made solutions with high value-added.

Mission of the role

Engineer - IT Helpdesk & Procurement is responsible for providing IT Helpdesk and IT procurement to relevant departments with the aim to provide the seamless services to our internal and external parties.

Responsibilities

IT Helpdesk Support:

• Serve as the first point of contact for IT support requests, troubleshooting hardware and software issues for end users.
• Prepare workstations for staff, including setup, configuration, installation of required software, and ensuring network connectivity.
• Install, configure, and maintain IT equipment (PCs, printers, network devices, etc.).
• Assist with user account management, password resets, and access rights.
• Support the deployment and maintenance of software applications.
• Maintain IT asset inventory and assist with IT equipment lifecycle management.
• Provide basic training and guidance to users on IT systems and tools.
• Escalate complex technical issues to senior IT staff or external vendors as needed.

IT Procurement Support:

• Coordinate with internal departments to assess purchasing needs.
• Compare supplier offers and negotiate terms, including pricing, delivery, payment, and contract details.
• Issue and manage purchase orders (POs) in accordance with internal requirements and budget approvals.
• Track and follow up on order status and resolve shipping issues, shipment schedules, and import documentation (if any).
• Coordinate with the finance department and relevant stakeholders to ensure timely processing and payment of supplier invoices.
• Maintain accurate supplier and purchasing data in the system.
• Assist in evaluating supplier performance, cost comparison, and sourcing alternatives.
• Ensure all procurement activities comply with company policies, internal controls, parent company guidelines, and relevant regulations, including their implementation and proper documentation.
• Providing necessary support on audit findings and recommendations, including those from internal and external audits.
• Maintain records of IT software licenses and subscriptions (e.g., Microsoft, Red Hat).
• Monitor license expirations and usage to ensure compliance and timely renewals.

Education

• Bachelor’s degree in IT, Business Administration, Supply Chain, or other related filed.

Experience and Skills

• English and Thai fluencies are mandated.
• General knowledge of IT systems, hardware, and software.
• Understanding of IT license management concepts.
• Experience with IT helpdesk support or similar role is an advantage.
• Knowledge of procurement processes and supplier management.
• Familiarity with Microsoft, Red Hat, or other platform license management is a plus.
• Good communication, organizational, and problem-solving skills.
• Ability to work collaboratively with different teams and external vendors.
• Strong organizational and negotiation skills.
• Proficiency in MS Office and experience with xero systems is a plus.
• Attention to detail and ability to work under pressure and tight deadlines.
• Team player with a service-minded attitude.

What we offer:

• Attractive compensation (includes fixed and performance bonus)
• Hybrid working mode with 2 days work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year
• Work from home allowance for you to buy equipment to facilitate working at home
• Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis
• Annual leave from 14-25 days
• Provident Fund with competitive company contribution rates starting from 6% up to 12%
• Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day
• Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.
• In Patient Department (IPD) coverage.
• Dental Care coverage of 4,000THB per year.
• Eye Care coverage of 5,000THB per year.
• Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.
• Learning and Development benefits.
• Staff wellness program and Monthly activities.
• Annual Health checkup benefits