Job Title : Application Support Analyst (Digital Banking)
Position type : Full time
Place of work : Bangkok, Sathorn district
Department/Function : E-banking Department
Reporting to Title : Product Owner
Mission:
We are looking for a highly motivated Support Analyst with the skills to handle support for digital banking activity (Internet/Mobile Banking). With a strong technical background, the candidate must be able to investigate software issues and incidents, digging into systems logs and databases, identify the root cause and organize their resolution in relation with vendors and other stakeholders.
Key Responsibilities:
- Handle applications support for the digital systems: internet, mobile banking.
- Investigate and debug issues and incidents escalated by the banks of the group.
- Find root cause and plan resolution in relation with Vendors and other team members.
- Test delivered bug fixes and carry the resolution until delivery in production.
- Keep test cases updated and assist customer with user acceptance testing.
- Communicate with customers, following up on opened issues, and prepare status reports.
- Write user guides and organize training for the banks.
- Analyze customer change requests and create technical specification from business functional requirements.
Required Education & Experience:
- University degree in IT.
- Minimum 2 years in a similar IT position.
- Good level in English (writing and speaking).
- Willing to work in an international environment.
Required competencies:
- Good communication, interpersonal and customer-service skills.
- Technical and functional experience in digital banking domain.
- Strong analytical mindset and problem-solving skills.
- Strong technical skills (SQL, Java) being able to speak with the development team and investigate deeply in the systems (database queries, technical logs review).
- Strong understanding and knowledge on API (REST/SOAP XML/Webservices).
- Good writing skills to translate users’ business requests into technical concepts.
- Good command of Splunk is a plus or similar logs analytics tools.
About the Company
BRED IT Thailand
BRED IT (Thailand) Ltd. is a wholly owned subsidiary of the French bank BRED Banque Populaire based out of Paris (BPCE Group).
BRED IT was established in 2008 with the objective to become the IT hub for BRED Group Commercial Banks in South East Asia, Pacific Ocean, and the Horn of Africa areas.
In parallel, BRED IT has expanded its activities since 2011 to also provide remote IT services to Paris Headquarters.
Today, with more than 200 employees, BRED IT fully supports Banque Franco Lao in Laos, BRED Bank Cambodia, BRED Bank Vanuatu, BRED Bank Solomon Islands, BRED Bank Fiji and Banque pour le commerce et l’industrie Mer Rouge (BCIMR) in Djibouti:
BRED IT hosts and manages all layers of BRED International Banks Information Systems: From Infrastructures to Applications (Core Banking, Internet/Mobile Banking, E-Payments and etc.), on a 24x7 basis. Half of the activity is currently performed for BRED Headquarters, with a focus on Projects (built with Java, COBOL, PHP, DataStage) and Production/Devops.
We are a unique company, thanks to our identity and our history: We place our expertise at the service of BRED Group and develop our activities with an entrepreneurial structure. By putting BRED group best interests first, it allows us to deliver tailor-made solutions with high value-added.