Windows Middleware Applications Engineer (2024)

Job Title                                  : Windows Middleware Applications Engineer

Position type                         : Full time

Place of work                          : Bangkok, Silom

Salary                                     : Negotiable

Working conditions                : Working conditions are normal for an office environment.

Department/Function              : Technologies & Operations Department

Reporting to Title                    : SaaS Team Lead

The company

BRED Banque Populaire is one of the first commercial bank within BPCE Group (2nd largest banking network in France).

BRED IT (Thailand) ltd, a subsidiary of BRED Banque Populaire, has been founded in 2010 and counts almost 200 employees. BRED IT (Thailand) acts as an IT Hub for the group, serving International subsidiaries in Asia, Pacific and Africa.

Mission

Within Technologies & Operations Department (TOD), join the SaaS-Windows team to work in a multicultural company:

-      Deploy and update business applications running on Windows

-      Ensure availability and performance of production environments

-      Implement strategic projects for new applications or major upgrades

-      Coordinate and Communicate operations with stakeholders

-      Troubleshoot and resolve incidents

-      Ensure compliance with policies and processes

-      Automatize repetitive processes and delegate operational tasks.

-      Collaborate with the rest of the team: SaaS-Linux, DBAs, Platform…

Main Responsibilities

·        Support & maintenance

-     Provide level 2 (technical support) on business applications.

-     Manage incidents & problems.

-     Perform root cause analysis of issues and reduce their occurrences.

-     Configure monitoring & log centralization systems for managed applications (data collection, dashboards, alerts)

-     Perform routine application maintenance, upgrade & troubleshooting tasks.

-     Prepare operational procedures and documentation, train level 1 support.

·        Releases & deployments management

-     Configure and deploy new application releases

-     Define deployment procedures

-     Automate recurring tasks using Jenkins, Ansible/AAP, scripting…

·        Performance management

-     Identify – with help of Core Infrastructure teams – root causes for performance issues.

-     Give recommendations for enhancing performance, identifying the most practical alternative solutions and assisting with modifications.

·        Projects

-     Implement strategic projects with application stakeholders and supplier

-     Collaborate with other team to design application architectures focusing on availability, resiliency, performance and security

-     Involved in the follow up of global project portfolio management to be able to anticipate tasks and manage workload efficiently.

·        Miscellaneous

-     Share your ideas and contribute to continuous improvement of IT production processes

Requirements

-         Problem-solving attitude

-         Reactivity, proactivity & discipline

-         Strong Team spirit

-         Fluent in English

-         Ability to be on-call standby (night/weekends)

-         Experience & good knowledge of Windows environments and Middleware (IIS, MSSQL Server…)

-         Experience in scripting and automation

-         Understand applications interactions and dependencies in a distributed architecture with load balancers & interactions with external 3rd parties.

-         Good communication skills

Technologies Knowledge

-         Windows Server environments (2019+)

-         IIS

-         .NET and Microsoft technologies

-         Scripting languages

-         MS SQL Server (basic administration, backup / restore)

-         Zabbix, Splunk Monitoring

-         Automation using Jenkins / Ansible / AAP

Education & Experience

• Minimum Bachelor’s Degree in Computer Science / Engineering or equivalent experience.
• Minimum 3 years’ experience in similar position

Language skills

• English

What we offer:

• Attractive compensation (includes fixed and performance bonus)
• Hybrid working mode with 2 days work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year
• Work from home allowance for you to buy equipment to facilitate working at home
• Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 basis
• Annual leave from 14-25 days
• Provident Fund with competitive company contribution rates starting from 6% up to 12%
• Medical insurance and life insurance covering employee and dependent; spouse and child or children from your first day
• Outpatient Department (OPD) coverage of 2,500THB per visit for 31 visits per year.
• In Patient Department (IPD) coverage.
• Dental Care coverage of 4,000THB per year.
• Eye Care coverage of 5,000THB per year.
• Employee Assistance Program (EAP) providing mental support for colleagues to release stress and alleviate employee life problems.
• Learning and Development benefits, including an online e-learning platform
• Staff wellness program including badminton, football, dance classes, and yoga classes.
• Monthly activities such as snacks and food, wine and cheese, games, events, lucky draw, and staff parties.
• Annual Health checkup benefits