Job Description:
- Welcome guests with professionalism and genuine hospitality.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experience.
- Maintain accurate guest records and room status using the Property Management System (PMS).
- Promote hotel facilities and upsell room categories where appropriate.
- Ensure compliance with front office procedures and hotel standards.
Requirements:
- Diploma in Hospitality Management or related field.
- Minimum 1 year of experience in front office operations; fresh graduates are encouraged to apply.
- Proficient in English and Bahasa Malaysia; additional language skills are a plus.
- Excellent interpersonal and communication skills.
- Friendly, presentable, and customer-focused.
- Willing to work shifts, weekends, and public holidays.
- Familiarity with hotel PMS (e.g., Opera) is an added advantage.