Job Description:
- Assist in managing all housekeeping operations including rooms, public areas, and laundry.
- Supervise housekeeping supervisors and attendants to maintain service quality.
- Conduct inspections of rooms, public spaces, and staff performance to ensure high standards.
- Manage staff schedules, training, performance evaluation, and discipline.
- Coordinate closely with Front Office and Maintenance to address guest requests and room readiness.
- Monitor inventory levels and ensure timely requisitioning of linens, amenities, and cleaning supplies.
- Support the Executive Housekeeper in implementing hygiene, safety, and cleanliness SOPs.
- Handle guest feedback and ensure service recovery measures are followed.
- Assist in budget control, cost management, and departmental reporting.
Requirements:
- Diploma or Certificate in Hospitality Management or a related field.
- Minimum 3–5 years of housekeeping experience in a 4 or 5-star hotel, with at least 1 year in a supervisory role.
- Strong leadership, communication, and organizational skills.
- Good command of English and Bahasa Malaysia (written & spoken).
- Hands-on, proactive, and able to lead by example.
- Knowledge of housekeeping systems and inventory management tools is an advantage.
- Willing to work shifts, weekends, and public holidays as required.