Job Description:
- Provide administrative and clerical support to the Sales & Marketing team.
- Prepare proposals, contracts, reports, and correspondence for clients and internal use.
- Coordinate sales calls, client appointments, and site inspections.
- Maintain accurate records of bookings, leads, and client communications in the CRM system.
- Liaise with other departments (Front Office, Banquet, F&B) to ensure smooth coordination of group bookings and events.
- Assist in the preparation of monthly sales reports and sales team activity tracking.
- Respond to client inquiries promptly and professionally.
- Maintain an organized filing system and stock of sales collaterals and materials.
- Support the execution of sales promotions, hotel events, and marketing initiatives.
Requirements:
- Diploma or Certificate in Business Administration, Hospitality, Marketing, or a related field.
- Minimum 1–2 years of experience in an administrative or coordination role, preferably in hospitality.
- Strong organizational skills with attention to detail and accuracy.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); knowledge of hotel systems like Opera or Delphi is a plus.
- Ability to handle multiple tasks efficiently and meet deadlines.
- A positive, customer-focused attitude and willingness to support the sales team.
- Pleasant personality and professional appearance.