Job Description:
- Greet and welcome guests warmly upon arrival.
- Perform efficient check-in and check-out procedures using the Property Management System (PMS).
- Handle room assignments, key issuance, and guest registration accurately.
- Respond promptly to guest inquiries, concerns, and special requests in a courteous and professional manner.
- Coordinate with other departments (Housekeeping, Concierge, F&B) to fulfill guest needs.
- Maintain up-to-date knowledge of hotel promotions, room rates, and local attractions.
- Ensure guest profiles and preferences are updated in the system.
- Handle cash and billing transactions accurately in accordance with hotel policies.
- Uphold hotel standards and deliver exceptional customer service at all times.
Requirements:
- Minimum SPM or Diploma in Hospitality, Tourism, or related field.
- Previous experience in front desk or guest services in a hotel environment is an added advantage.
- Excellent communication skills in English and Bahasa Malaysia; additional languages are a plus.
- Proficient in using hotel systems (e.g., IDB, Opera or other PMS software).
- Well-groomed, courteous, and professional with a strong guest-first attitude.
- Able to work shifts, weekends, and public holidays.
- Friendly, detail-oriented, and a strong team player.