Job Description:
- Assist in supervising housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness.
- Monitor daily room assignments and inspect guest rooms and public areas to ensure quality standards are met.
- Coordinate with Front Office and Maintenance for timely room turnover and repairs.
- Manage and train room attendants and other housekeeping staff, ensuring adherence to hotel SOPs.
- Assist in inventory control, requisitioning of supplies, and cost-effective usage of linen, amenities, and cleaning products.
- Handle guest requests, lost & found, and complaints promptly and professionally.
- Prepare daily and monthly housekeeping reports and support in maintaining department records.
- Maintain hygiene, safety, and cleanliness standards in compliance with hotel and local health regulations.
- Support departmental planning during high occupancy periods, special events, or VIP arrivals.
Requirements:
- Diploma or Certificate in Hospitality Management or related field.
- Minimum 3–5 years of housekeeping experience in a hotel environment, with at least 1–2 years in a supervisory role.
- Strong leadership and interpersonal skills.
- Eye for detail and commitment to maintaining luxury standards.
- Good communication skills in English and Bahasa Malaysia.
- Ability to manage a team, prioritize tasks, and work under pressure.
- Familiar with housekeeping management systems and MS Office.
- Flexible to work shifts, weekends, and public holidays as required.