Hostess (Royale Chulan Damansara - ICE UITM 2025)

RCD- FOOD & BEVERAGE
Malaysia

Associate


Job Description:

  1. Greet guests warmly and professionally upon arrival at the outlet.
  2. Manage reservations and efficiently coordinate seating plans during peak and off-peak hours.
  3. Maintain accurate waitlists and provide estimated waiting times when necessary.
  4. Escort guests to their tables, present menus, and introduce the assigned service staff.
  5. Build rapport with guests and ensure their preferences and requests are handled appropriately.
  6. Support the service team in managing table turnover and maintaining an organized front desk.
  7. Handle guest inquiries and resolve minor concerns promptly and professionally.
  8. Maintain cleanliness and presentation of the hostess stand and entrance area.
  9. Provide feedback to management on guest satisfaction and improvement areas.

Requirements:

  • Minimum SPM or equivalent qualification; hospitality-related certification is an added advantage.
  • At least 1 year of experience in a similar role within a hotel or upscale restaurant.
  • Pleasant personality with excellent grooming and interpersonal skills.
  • Strong verbal communication skills in English and Bahasa Malaysia; other languages are a plus.
  • Comfortable using reservation systems and guest management software.
  • Warm, confident, and guest-focused with a natural sense of hospitality.
  • Able to work flexible shifts including weekends and public holidays.
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About the Company

Boustead Hotel & Resorts Sdn Bhd