Job Description:
- Provide full secretarial and administrative support to the F&B Manager and outlet leaders.
- Prepare and manage departmental correspondence, reports, meeting minutes, and presentations.
- Coordinate F&B meeting schedules, agendas, and take accurate notes during meetings.
- Maintain filing systems, stock inventory records, staff schedules, and confidential documents.
- Assist in compiling F&B financial reports, sales summaries, and cost control documentation.
- Liaise with other departments including HR, Procurement, Finance, and Kitchen.
- Support in the organization of promotions, events, and guest feedback compilation.
- Handle telephone and email inquiries professionally and efficiently.
- Ensure all documentation and communication are aligned with hotel standards and policies.
Requirements:
- Diploma or Certificate in Business Administration, Hospitality, or related field.
- Minimum 2 years of administrative or secretarial experience, preferably in a hotel F&B department.
- Excellent communication skills in English and Bahasa Malaysia (written & spoken).
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong organizational and multitasking abilities with attention to detail.
- Discreet, reliable, and capable of handling confidential information.
- Familiarity with hotel systems (e.g., POS, IDB) is an added advantage.
- Pleasant personality with a service-oriented mindset and team spirit.