Room:
- Ensure the floor master key and communicative devices (where applicable) are received and returned according to the hotel procedure.
- Ensure the working report is received, correctly filled and returned according to hotel procedure.
- Make up guestroom (including balcony area where applicable) daily accordingly to the standards set by hotel.
- Perform night turn down service daily based on the standards set by Hotel.
- Clean and maintain guestrooms, carpet, wallpapers, furniture and bathrooms daily.
- Tidy up guest items as directed by procedure.
- Clean, tidy and maintain the maid’s trolley and floor pantries at all times.
- Handle soil linen as specified by hotel procedure.
- Report any damage of hotel property, furniture, fixtures and working equipment to supervisor.
- To handle the "Do Not Disturb" rooms in accordance to hotel procedure.
- Collect and dispose the garbage from the trolley and pantry; according to hotel procedure.
- Check rooms carefully, report and hand over (according to hotel procedure) all lost and found in rooms and corridors.
- Report any unusual, sick or irregular behavior of guest and staff who arouses suspicion.
- Complete spring-cleaning or project of all rooms as required and/ or requested by supervisor.
- Prepare arrival rooms as indicated on the daily maids’ report.
- Ensure the steps are followed in accordance to promote “green environment”.
- Collect and stack the Room Service items to service area according to procedure.
Public Area:
- Responsible to maintain the cleanliness and upkeeping of the public areas, F&B outlets, offices and back of the house.
- Dust all furniture, fixtures, lamps and all decoration.
- Empty and clean all ashtrays and trash bin.
- Clean all wash basin, toilet, urinal bowl and wall in accordance to hotel procedure.
- Clean all mirror.
- Replenish toilet papers, hand soap, towel and all other items to set par.
- Report any damage of hotel properties or working equipments to supervisor.
- The ability to maintain all equipment and supplies and use them in a proper manner.
- Report any maintenance and repair in his/ her areas to supervisor or housekeeping office.
- Hand in all lost and found items from public area.
- 11 .Report to supervisor anything which may be a health and safety hazard.