Housekeeping Supervisor (Royale Chulan Kuala Lumpur - ICE UITM 2025)

Room:

1. The ability to collect room and floor status report sheets for assigned work areas and assign rooms to Room Attendants according to priority.
2. The ability to perform all tasks for the position of Room Attendant, able to use and teach the correct, safe use of all equipment and chemicals selected for the use on the property.
3. To supervise, guide, schedule, discipline and evaluate all Room Attendants/Housekeeping Services Agent.
4. To train housekeeping employees in order to achieve the standards of cleanliness and turn down service in guest rooms.
5. The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
6. The ability to provide excellent guest service in all areas of responsibility.
7. To inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee in accordance to the standards of the hotel.
8. To inspect the rooms after the attendants perform the turn down service on a nightly basis.
9. To inspect late check-out rooms after being cleaned by the PM shift attendants.
10. To maintain the established par on all guest supplies, linens, operating equipments, tools and chemical in Housekeeping stores for daily room cleaning and inspection.

Public Area:

1. The ability to perform all tasks for the position of Public Area Attendant – Routine and Overnight shift, able to use and teach the correct, safe use of all equipment and chemicals selected for use on property.
2. To supervise, guide, schedule, discipline and evaluate all Public Area Attendants.
3. To train public area employees in order to achieve the standards of cleanliness in accordance to the standards of the hotel.
4. The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
5. The ability to provide excellent guest service in all areas of responsibility.
6. To inspect all public areas, which include lobby, meeting rooms, guest washrooms in public area, back of the house, to ensure the standards are being achieved by each employee.
7. To ensure all function areas are clean and ready for functions/events.
8. The ability to fill out engineering work orders as well as accomplish those work orders which are assigned to the Public Area Attendants and follow with inspection.
9. To conduct daily briefing and complete weekly staff schedules.
10. To ensure sufficient supplies in the housekeeping store for public area operation.
11. To interpret all departmental policies, procedures, and standards established by the hotel.
12. The ability to monitor and direct progress of Public Area Attendants in areas that are undergoing deep cleaning.
13. To be accountable for all keys and communication device issued to attendants for their assigned work area and their retrieval.
14. The ability to schedule and participate in departmental meetings.
15. To co-ordinate with suppliers/contractors for the maintenance of cleaning equipment.
16. The ability to handle all lost and found items according to procedure.
17. The ability to respond properly in any hotel emergency or safety situation.
18. To be responsible for the inventory of cleaning supplies, keep proper pars and organize procedures for waste control.